Customer Service Specialist

Red Bull; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Customer Service Specialist, where you will be the first point of contact for customers, ensuring satisfaction and efficiency in the supply chain process. This role involves managing customer interactions, resolving operational issues, and contributing to process automation projects. You will work closely with various stakeholders to enhance service levels and identify optimization opportunities. If you are passionate about customer service and continuous improvement, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Competenze

• Experience in customer service and supply chain execution.
• Familiarity with process automation and digitalization technologies.

Mansioni

• Support customer satisfaction and track delivery performance.
• Manage invoicing, credit notes, and maintain customer data.
• Engage with customers for collaboration and improvement.

Conoscenze

Customer Service

Supply Chain Management

ERP Systems

CRM Software

Data Analysis

Process Automation

Formazione

Bachelor's Degree in Business or related field

Strumenti

ERP Software

CRM Software

EDI Systems

Descrizione del lavoro

The Customer Service Specialist represents the first point of contact for Red Bull Customers, providing support to both external customers and internal stakeholders. He/she is responsible for the supply chain execution of finished goods & visibility items (VISIT) and for the fulfillment of the order-to-cash process and reverse logistics.

Responsibilities include:

1. Function Support
2. Shared responsibility for customer satisfaction and related KPIs.
3. Track delivery from 3PL to end customer, ensuring high-quality service.
4. Resolve operational issues from 3PL and customers.
5. Maintain customer master data in ERP and Sales Order web tool.
6. Handle return processes for Finished Goods & VISIT (promotional materials) and customer disputes.
7. Manage daily invoicing and creation of credit notes/returns in ERP.
8. Perform month/year-end closing and monitor periodic tasks.

System & Digitalization

1. Participate in process automation projects and digitalization technologies (e.g., OCR).
2. Use CRM software to manage customer interactions.
3. Familiar with RPA technologies to automate order processes and reduce manual handling.
4. Contribute to EDI implementations with customers, maintaining EDI flow.
5. Manage orders database, dashboards, and performance metrics.
6. Investigate root causes of performance issues.

Analysis and Continuous Improvement

1. Monitor and analyze service levels and 3PL performance KPIs.
2. Analyze RTM, order profiles, and cost-to-serve to identify optimization opportunities.
3. Support continuous improvement projects and testing.

Customer Collaboration

1. Engage with customers to foster collaboration and improvement.
2. Work with stakeholders to deliver efficiencies and meet customer needs.
3. Identify mutual benefit solutions.

Red Bull S.r.l. promotes equal opportunities and values diversity as a key element of success. We base our hiring decisions solely on professional experience and skills, welcoming applications regardless of age, gender, disability, sexual orientation, religion, or ethnicity.