Customer Service Specialist

Fluid-o-Tech Group; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer of fluidic systems is seeking a Customer Service Specialist in Corsico, Italy. The role involves managing customer orders, preparing quotations, and ensuring effective communication with international clients. Candidates should have 3–4 years of experience, strong organizational skills, and proficiency in Italian and English. This position offers opportunities for smart working one day a week.

Competenze

• 3–4 years of relevant experience in a customer service role.
• Excellent command of Italian and English.
• Experience with Quality Management Systems.

Mansioni

• Manage customer orders and act as primary contact.
• Handle communication with customers about orders.
• Prepare and send quotations.

Conoscenze

Customer service orientation

Organizational skills

Communication skills

Detail-oriented

Technical understanding

Strumenti

SAP

Descrizione del lavoro

About Fluid-o-Tech Fluid-o-Tech is a leading manufacturer of high-precision fluidic systems and components for a wide range of applications, from medical to industrial. With a strong commitment to quality, innovation, and customer satisfaction, we serve clients worldwide from our headquarters in

Corsico,

Italy.

Role Overview We are looking for a motivated and really customer-oriented

Customer Service Specialist

to join our dynamic team. The selected candidate, reporting to Customer Service Manager, will manage all activities related to customer orders and act as a primary point of contact for our international customer base.

Key Responsibilities Enter customer orders into the ERP system, ensuring accuracy of product codes, prices, quantities, and delivery dates; send order confirmations to customers. Handle daily communication with customers regarding delivery dates, changes to orders (requested by the customer or internal updates), codes, quantities, pricing, shipping terms, and payment conditions. Prepare and send quotations, either independently within established guidelines or in collaboration with the Sales Manager or VP of Sales & Marketing. Collect customer consumption forecasts for the annual sales budget in coordination with the Sales Management and Account Managers. Maintain organized records of all customer correspondence, quotations, internal communications, and shipping documentation (both digital and paper formats).

Required Qualifications 3–4 years of relevant experience in a similar role within a structured and modern organization. A collaborative mindset and a commitment to delivering excellent service. Strong organizational skills and attention to detail. Excellent command of Italian and English (written and spoken). Ability to understand and convey basic technical information to customers. Familiarity with Quality Management Systems. Hands-on experience with SAP. Solid knowledge of common Incoterms and shipping conditions. Strong communication skills, attention to detail, and ability to work effectively with different departments. Additional language skills (Spanish, French, or German) are a plus

Other Information : Location : Corsico (MI), Italy Smartworking : 1 day per week