Customer Service Specialist

hlpy; L'Aquila; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

hlpy, une start-up d'assistance routière innovante, recherche un professionnel dynamique du service client. Vous rejoindrez une équipe pour optimiser les processus et améliorer le support client dans un environnement numérique. Ce poste à temps plein implique des shifts variés et un travail à distance jusqu'à deux fois par semaine. Une connaissance des langues anglaise et italienne est nécessaire, et une expérience antérieure est un atout.

Servizi

Smart-working deux fois par semaine

Competenze

• Disponibilité totale pour des shifts 24h/7.
• Expérience précédente en opérations et/ou service client sera un plus.
• Idéalement basé en Lombardie.

Mansioni

• Gérer les clients en cas de difficultés, comme des pannes de véhicule.
• Superviser le processus de support digital, intervenant si nécessaire.
• Assurer le succès du support via chat ou voix, en se connectant à notre réseau de fournisseurs.

Conoscenze

Connaissance de l'anglais

Connaissance de l'italien

Travail en équipe

Descrizione del lavoro

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Are you ready to be part of this journey?

Responsibilities :

Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.

Oversee the digital support process, intervening where necessary.

Ensures the success of support via chat or voice channels and / or by connecting directly with our network of suppliers.

Requirements :

Total availability for shifts 24h 7 / 7

Full-time of 40 hours

Good Knowledge of English and Italian (another language like Spanish or French will be a plus)

Previous experience in operations and / or customer service will be a plus

Team spirit

Ideally based in Lombardy

The role is fixed-term for 6 months

This role is shift-based and requires occasional night and weekend shifts

Smart-working twice a week

Please send your CV in English