Customer Service Specialist

Bybit; Giuliano di Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading fintech company is seeking a dedicated customer support specialist to assist clients via live chat and email. Ideal candidates will have a strong background in finance, business administration, or related fields and experience in customer service. The role involves ensuring exceptional service delivery, managing client inquiries, and contributing to overall team performance enhancements. Candidates must be flexible to work various shifts and possess strong communication skills.

Competenze

• 2-4 years of customer service experience, preferably in frontline operations.
• Experience in financial institutions or fintech is a plus.
• Ability to work flexible shifts including weekends and holidays.

Mansioni

• Assist clients with inquiries via live chat or email.
• Ensure efficient and excellent customer service experience.
• Manage and follow up on inquiries and complaints from clients.

Conoscenze

Communication

Customer Service

Analytical Skills

Formazione

Bachelor’s degree in finance, economics, mathematics

Diploma in business administration or management

Descrizione del lavoro

Please note that Italian reading and typing is a must.

Job Description :

• Assist clients with all inquiries via live chat or email.
• Ensure an efficient and excellent customer service experience.
• Be well equipped with the company's platform and products, including keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries and complaints from current and prospective clients.
• Understand customer needs and provide constructive feedback and suitable solutions to management.
• Ensure smooth frontline operations, flagging discrepancies or risks to management promptly.
• Continuously seek improvements to enhance team performance and work efficiency, including overall work processes.

Requirements :

• Ideal candidates possess a bachelor’s degree in finance, economics, mathematics, or related fields.
• Minimum diploma in business administration or management, with a keen eye for numbers.
• Preferably 2-4 years of customer service experience, trained in frontline operations (Live chat and Email).
• Experience in financial institutions or fintech is advantageous.
• Sharp acumen with numbers and statistics; proficient in communication and writing to liaise with market counterparts.
• Passionate about developing knowledge and a long-term career in fintech/crypto trading firms.
• Team player, committed, self-driven, and able to respond positively to client requests.
• Able to perform 5-day shift work, including weekends and public holidays (8am-5pm / 4pm-1am / 12am-9am).