Customer Service Specialist

HuFriedyGroup Europe; Fidenza; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen in der Dentalinstrumentenbranche sucht einen engagierten Kundenservice-Mitarbeiter. In dieser Rolle sind Sie der zentrale Ansprechpartner für Kunden und Vertriebsmitarbeiter, unterstützen den gesamten Bestellprozess und sorgen für eine hervorragende Kundenerfahrung. Sie bringen Ihre Fähigkeiten in Microsoft Office und Ihre Sprachkenntnisse in Englisch, Spanisch und Deutsch ein, um Kundenanfragen effizient zu bearbeiten. Wenn Sie eine Leidenschaft für herausragenden Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Starke PC-Kenntnisse, einschließlich Microsoft Office.

Mansioni

• Bereitstellung von End-to-End-Kundensupport für Bestellungen.
• Verarbeitung von Materialrücksendungen und Konfliktlösungen.

Conoscenze

Kundenservice

Microsoft Office

Englisch

Spanisch

Deutsch

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Formazione

High School Diplom oder gleichwertig

Strumenti

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing

HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental professionals be The Best in Practice, HuFriedyGroup provides a unique combination of world-class products, value-added services, clinical education, and dental community platforms that result in superior clinician performance and enhanced safety for dental professionals and their patients. Working at HuFriedyGroup is so much more than a job, as every employee has a part in driving and supporting the organization’s inspirational vision to be a global force in advancing dental performance through Best-In-Practice dentistry that improves lives around the world.

Job Purpose

The position is highly involved in administrative activities, reporting, and customer complaint resolution for the Customer Service Department and the Technical Service Department. It is responsible for providing end-to-end customer support throughout the order management process for all products and divisions. The role will serve as the single point of contact for sales representatives and Tech Service Support, assisting with various needs. All functions related to receipt, entry, and editing of customers’ purchase orders, technical service maintenance agreements, service contracts, and material return requests are included.

Essential Duties And Responsibilities

1. Prepare reports using Microsoft Office and other report applications to support Customer Service needs, including service contracts, maintenance contracts, daily work orders, accounts payable, customer returns, satisfaction, calls, and tickets processing.
2. Provide end-to-end customer support, acting as the single point of contact for customers and sales, handling purchase orders, resolving product/shipping/service disputes, and escalating issues when necessary.
3. Process material return requests and execute resolutions.
4. Answer product-related questions or transfer calls to appropriate departments.
5. Support sales representatives with order processing, sample requests, and dispute resolutions.
6. Ensure timely and accurate order management to meet corporate and departmental objectives.
7. Maximize revenue by providing superior customer satisfaction.
8. Manage daily, weekly, and monthly field reports related to response times, calls, and service activities.
9. Collect and compile data from various sources for ad hoc reporting (e.g., Finance, Quality Assurance).
10. Maintain customer information (master file).
11. Enter and monitor work orders, customer data, and maintenance contracts, following up as needed.
12. Assist in investigating customer complaints regarding quality, workmanship, and equipment condition.
13. Perform additional responsibilities as assigned by the Sales Director, Finance Director, and Technical Service Manager.

Knowledge, Skills, And Ability Required

• Fluent in English, Spanish, and German.
• At least 2 years of customer support experience, with a high school diploma or equivalent, or combined education and relevant office experience.
• Strong PC skills, including Microsoft Word, Excel, PowerPoint, web maintenance, and basic accounting; database knowledge is a plus.
• Excellent organizational skills and attention to detail, capable of managing multiple projects simultaneously.
• Dedicated to providing top-tier customer support.
• Team-oriented with the ability to foster support among colleagues.
• Proactive, open, and effective communicator at all organizational levels.
• Positive attitude with strong problem-solving skills and self-motivation.
• Excellent verbal communication skills, with the ability to interpret and explain technical documentation and customer issues.
• High sense of urgency, making decisions based on facts.
• Ability to assist customers with billing issues, service product distribution, and related paperwork.