Customer Service Specialist

Afterpay; Desio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in human health and nutrition seeks a customer service specialist in Desio. The ideal candidate will manage customer orders, support logistics functions, and collaborate with sales managers to enhance service levels. This position requires a bachelor's degree and at least three years of related experience in customer service or logistics.

Competenze

• Minimum three years’ related experience and/or training; or equivalent education and experience.
• Previous experience in Customer Service / Logistics departments; pharmaceutical and/or nutraceutical background is a plus.
• Second foreign language is a plus.

Mansioni

• Manage customer inquiries, order entry process, and order follow-up.
• Develop and monitor performance indicators and report deviations.
• Liaise with Sales Managers to develop sales strategies.

Conoscenze

Problem-solving

Analytical skills

Multitasking

Teamwork

Motivational skills

Formazione

Bachelor's degree (B.A.) or equivalent

Strumenti

SAP

Salesforce

Excel

PowerPoint

Descrizione del lavoro

For over 30 years, Lesaffre has been involved in Human Health & Nutrition as part of its ambition to Better Nourish and Protect the Planet. In November 2018, Lesaffre acquired Gnosis Advanced Biotech and officially combined it with Lesaffre Human Care to form a new Business Unit named Gnosis by Lesaffre.

At Gnosis by Lesaffre, we are committed to cultivating and delivering nutritional actives, probiotics, and nutritional and functional yeasts that benefit human health and wellbeing, thanks to the power of microorganisms and biotransformation processes like fermentation. Put differently, we explore life to improve living.

Our vision : At Gnosis by Lesaffre, we strive for a world that moves better, digests better, ages better, feels better, and, ultimately, lives better thanks to microorganisms and biotransformation.

This role includes activities such as :

• Managing customer inquiries, order entry process, and order follow-up
• Creating and sending regular order status updates to customers, providing all useful information
• Following billing processes and generating billing documents
• Checking the accuracy of all documents provided to customers and supporting specific customer requests
• Developing and monitoring performance indicators and reporting deviations
• Managing open orders and sales reports, providing detailed information regularly within the SC Department and to Sales Department
• Liaising with Sales Managers to develop sales strategies in accordance with the defined budget
• Regularly checking and reporting the alignment of forecasts versus orders booked
• Managing sample requests within the Samples Management process
• Coordinating activities of different stakeholders for artwork approval
• Registering complaints and managing returns
• Collaborating with internal departments to ensure customer experience (SC, Logistics, Quality, Regulatory, Warehousing, Finance)
• Identifying and recommending process improvements to enhance service levels and efficiency

Qualifications

• Bachelor's degree (B.A.) or equivalent
• Minimum three years’ related experience and/or training; or equivalent education and experience
• Previous experience in Customer Service / Logistics departments; pharmaceutical and/or nutraceutical background is a plus
• Second foreign language is a plus
• Proactive and problem-solving attitude
• Analytical and multitasking skills
• Teamwork and motivational skills
• Good knowledge of office packages, including Excel and PowerPoint
• Knowledge of SAP; Salesforce is a plus

Additional Information

• Location: Desio
• Contract Type: Full-Time; Fixed Term Contract
• Possible smart working after the trial period