Customer Service Specialist

Dedar Milano; Appiano Gentile; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Une entreprise de textile renommée recherche un Customer Service Specialist pour assurer la satisfaction client tout en soutenant l'équipe de vente. Le candidat idéal aura au moins 2 ans d'expérience dans le service client, des compétences en langues et en analyse, et devra gérer les relations clients avec excellence.

Competenze

• Au moins 2 ans d'expérience dans un département de service client.
• Langues requises: Italien (à l'oral et à l'écrit) et Anglais, connaissance d'une troisième langue préférée.
• Esprit d'équipe, proactif et capable de travailler sous pression.

Mansioni

• Gérer le processus de commande du début à la fin, y compris la gestion des plaintes.
• Effectuer des analyses de suivi quotidien pour accélérer les procédures d'expédition.
• Gérer les relations avec les comptes VIP ou clés pour offrir des services personnalisés.

Conoscenze

Capacités d'analyse

Résolution de problèmes

Communication

Négociation

Organisation

Formazione

Diplôme de high school

Baccalauréat en langues ou communication

Strumenti

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Logiciel d'entreprise

Descrizione del lavoro

Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located near Como, Dedar experiments and innovates to attain product perfection through ongoing dialogue with craftsmen and textile specialists familiar with fabric production techniques.

Characterized by seductive color palettes and unexpected patterns, Dedar’s fabrics combine precious yarns with research into fiber technology to offer solutions for curtains, upholstery, and wall coverings of timeless elegance.

Starting with just 20 people 20 years ago, Dedar has grown into an international team of over 190 employees, sharing a passion for beautiful textiles. Dedar operates directly in Italy, France, UK, USA, Russia, UAE, and across a selected network, serving over 80 countries.

Role

We are looking for a Customer Service Specialist. Reporting to the Customer Service Manager, this role within the Commercial Area will oversee the entire order management cycle, ensuring customer satisfaction according to company guidelines and expectations, acting as a brand ambassador.

The successful candidate will support the sales team and Area Managers in achieving tactical commercial goals: focusing on customer experience, making purchasing easy and simple, with the aim of fostering long-term customer loyalty and professionalism.

Job Duties

Main responsibilities include:

• Managing the order process from customer request to post-sale service: fabric and sample orders, fabric reservations, pricing and offers, stock checks, and product information. Maintaining an updated customer portfolio and accurate management of orders and reservations. Handling complaints and returns to completion.
• Performing daily follow-up analysis on open portfolios to expedite shipment procedures.
• Supporting sales projects, including pricing and commission setup in line with commercial strategies and guidelines.
• Managing general sales administration activities for existing and new customers (creating new customer data, setting payment terms and sales conditions).
• Supporting sales representatives and Area Managers in managing customer requests.
• Managing VIP or Key accounts by ensuring high-value customers are served with the highest quality standards, providing customized services and establishing long-lasting relationships.
• Overseeing account relationships to ensure regular checks on client statements, due payments, VAT positions, and trade license compliance.

Requirements

• High school diploma; a bachelor’s degree in languages or communication, along with specific training in Customer Service Management, is preferred.
• At least 2 years of experience in a customer service department; experience in the interior or textile field is advantageous.
• Fluent in Italian and proficient in English; knowledge of a third language (French, German, Spanish) is preferred.
• Proficient in Office applications, especially Excel, PowerPoint, and Word; experience with business software.
• Strong analytical skills, problem-solving abilities, and good communication, negotiation, and organizational skills.
• Team-oriented, proactive, and capable of working under stress and towards goals.

We look forward to speaking with you!