Customer service representatives

Eastmen Human Resources B.V.; Reggio Emilia; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a renowned international company specializing in human resources as a customer service representative. Support clients by managing communications effectively while working from home within a dynamic and enthusiastic team. Opportunities for both personal and professional growth are offered, making this a promising career path.

Servizi

Telework regime

Professional and personal training opportunities

Potential for professional advancement

Competenze

• Need to be warm, calm, and empathetic.
• Excellent written and verbal communication skills.
• Detail-oriented and motivated to do a well-done job.

Mansioni

• Manage interactions with clients via various communication channels.
• Identify customer needs through active listening.
• Engage in continuous learning to adapt and improve services.

Conoscenze

Communication Skills

Empathy

Detail-oriented

Problem-solving

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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