Customer service representatives

Eastmen Human Resources B.V.; Prato; Remoto; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a leading international human resources company as part of a supportive team. As a customer service representative, you'll handle client interactions and strive to enhance their experiences, all while benefiting from professional training and the opportunity to work from home. Step into a role that promotes growth in a positive environment.

Servizi

Work from home in a telework regime

Opportunities for professional and personal training

Potential for professional advancement

Competenze

• Excellent communication skills, both written and verbal.
• Warm, calm, and empathetic personality.
• Motivated to perform well.

Mansioni

• Manage interactions with clients via multiple communication channels.
• Identify customer needs and offer suitable solutions.
• Engage in active learning to adapt to changes.

Conoscenze

Communication

Empathy

Detail-oriented

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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