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Customer service representatives

Eastmen Human Resources B.V.

Prato

Remoto

EUR 22.000 - 30.000

Tempo pieno

24 giorni fa

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Descrizione del lavoro

Join a leading international human resources company as part of a supportive team. As a customer service representative, you'll handle client interactions and strive to enhance their experiences, all while benefiting from professional training and the opportunity to work from home. Step into a role that promotes growth in a positive environment.

Servizi

Work from home in a telework regime
Opportunities for professional and personal training
Potential for professional advancement

Competenze

  • Excellent communication skills, both written and verbal.
  • Warm, calm, and empathetic personality.
  • Motivated to perform well.

Mansioni

  • Manage interactions with clients via multiple communication channels.
  • Identify customer needs and offer suitable solutions.
  • Engage in active learning to adapt to changes.

Conoscenze

Communication
Empathy
Detail-oriented

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

  • Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
  • Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
  • Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

  • The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
  • Opportunities for professional and personal training and development.
  • The chance to work in an internationally recognized company with potential for professional advancement.

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