Customer service representatives

Eastmen Human Resources B.V.; Italia; Remoto; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading company seeks a warm and empathetic individual to join their customer service team. Responsibilities include managing client interactions and enhancing their experience. The role offers the chance to telework while being part of a positive team with opportunities for professional development.

Servizi

Remote work opportunity

Professional training and development

International company recognition

Competenze

• Excellent verbal and written communication skills.
• Strong listening skills to identify customer needs.
• Motivated to engage in continuous learning.

Mansioni

• Managing interactions with clients via various communication channels.
• Identifying customer needs and offering suitable solutions.
• Engaging in continuous learning to improve service delivery.

Conoscenze

Communication Skills

Detail-oriented

Empathy

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include:

1. Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
2. Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
3. Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer:

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.