Customer service representatives

Eastmen Human Resources B.V.; Frosinone; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An internationally recognized company is looking for a Customer Service Representative in Frosinone, Italy. The role involves managing client interactions and improving customer experiences through effective communication. In this position, you'll work from home, be part of a positive team, and have opportunities for professional growth.

Servizi

Work from home

Professional training and development

Positive team environment

Competenze

• Warm, calm, and empathetic personality.
• Motivated to do a well-done job.
• Experience in customer service is advantageous.

Mansioni

• Managing interactions with clients via phone, email, and chat.
• Identifying customer needs and offering suitable solutions.
• Engaging in continuous learning to enhance service quality.

Conoscenze

Excellent communication skills

Detail-oriented

Empathy

Active listening

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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Customer Service Representative • frosinone, Italia