Customer service representatives

Eastmen Human Resources B.V.; Como; Ibrido; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading human resources company is seeking a warm and empathetic Customer Service Representative. This role involves managing client interactions and enhancing customer experiences through effective communication. With opportunities for personal and professional development, candidates will enjoy a positive telework environment.

Servizi

Work from home

Professional and personal training opportunities

International career advancement potential

Competenze

• Excellent written and verbal communication skills.
• Ability to manage interactions effectively through various channels.
• Motivated to deliver high-quality customer service.

Mansioni

• Manage client interactions via phone, email, and chat.
• Identify customer needs and offer appropriate solutions.
• Engage in continuous learning to adapt services.

Conoscenze

Communication skills

Detail-oriented

Empathy

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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