Customer service representatives

Eastmen Human Resources B.V.; Caserta; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international company is seeking empathetic individuals with strong communication skills for customer service roles. This position allows for remote work and offers professional development opportunities, making it ideal for motivated candidates looking to advance in their careers.

Servizi

Work from home

Professional and personal training opportunities

Potential for professional advancement

Competenze

• Excellent written and verbal communication skills.
• Detail-oriented and motivated.
• Ability to actively listen and identify customer needs.

Mansioni

• Manage interactions with clients via phone or other channels.
• Identify customer needs and offer suitable solutions.
• Engage in continuous learning to improve services.

Conoscenze

Communication Skills

Detail-oriented

Empathy

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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