Customer service representatives

Eastmen Human Resources B.V.; Biella; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An internationally recognized company is seeking a warm and empathetic customer service representative. The role involves managing client interactions and enhancing the customer experience while offering opportunities for growth in a positive, telework-friendly environment.

Servizi

Remote work option

Professional and personal training opportunities

Professional advancement potential

Competenze

• Excellent written and verbal communication skills.
• Motivated and detail-oriented.
• Ability to adapt to changing processes.

Mansioni

• Manage interactions with clients via phone and digital channels.
• Identify customer needs and offer solutions.
• Engage in continuous learning to improve service.

Conoscenze

Empathy

Communication

Detail-oriented

Descrizione del lavoro

If you are a warm, calm, and empathetic person who enjoys helping others, even on their bad days (theirs or yours), and possess excellent communication skills, both written and verbal, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Your responsibilities include :

• Managing interactions with clients via phone or other communication channels (email, chat, ticketing platform, etc.).
• Identifying customer needs through active listening and offering suitable solutions to enhance the customer experience.
• Engaging in active and continuous learning to adapt to constantly changing processes and procedures, aiming to improve the services offered.

We offer :

• The possibility to work from home in a telework regime, while remaining part of a positive and enthusiastic team.
• Opportunities for professional and personal training and development.
• The chance to work in an internationally recognized company with potential for professional advancement.

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