Customer Service Representative (Romanian & English)

Binance; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading blockchain ecosystem in Italy seeks a customer service representative to manage live chats and phone calls, focusing on customer satisfaction and complaint resolution. Ideal candidates have a minimum of 1-year experience in customer-facing roles, strong IT skills, and fluency in English and Romanian. This position offers a competitive salary and the possibility of remote work.

Servizi

Competitive salary

Company benefits

Work-from-home arrangement

Competenze

• 1+ years of proven customer-facing experience.
• Strong IT skills for handling technical queries.
• Fluency in English and Romanian.

Mansioni

• Manage live chat and phone calls.
• Provide comprehensive information to customers.
• Resolve customer complaints effectively.

Conoscenze

Customer service experience

IT skills

Written communication

Multi-tasking

Knowledge of cryptocurrency

Multi-lingual capability

Descrizione del lavoro

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Romanian are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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