Customer Service Representative Prom - Malpensa

Hertz Car Sales; Varese; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in car rentals seeks a Customer Service Representative (CSR Prom) to provide excellent customer service at their Varese location. The role involves handling rental agreements, ensuring customer satisfaction, and promoting ancillary services. Ideal candidates are proactive and possess strong problem-solving and communication skills, with previous experience in sales or customer service.

Competenze

• Experience in sales and customer service is essential.
• Fluent Level of English and a second language preferred.
• Flexible to work various shifts, including nights and weekends.

Mansioni

• Manage rental agreements and ensure customer satisfaction at the counter.
• Offer ancillary products to maximize profit and customer experience.
• Coordinate check-in operations and vehicle handling.

Conoscenze

Customer oriented

Problem solving

Effective Communication

Organizational skills

Time management

Proactivity

Teamwork

Formazione

High School Graduation or University education

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description

Job title / Reporting to:

The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

Job Purpose

The primary goal for a CSR Prom is to provide excellent customer service experience.

This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.

Key-result Areas

• Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
• Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
• Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
• Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
• Maximize profit by offering services and ancillary products to Customers.
  
  

Educational Background

High School Graduation or University education.

Professional Experience

Previous sales and customer service experience.

Knowledge

• Fluent Level of English (+ second language)
• Microsoft Office
• Full Driving License
  
  

Skills & Competencies

• Excellent organizational and time management skills
• To be proactive
• Problem solving
• Effective Communication
• Ability to work well as a team with 100% customer focus
• Selling proposition
• Ability to work in a fast work environment with a variety of tasks
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication
• Enthusiastic, flexible and positive attitude towards selling.
• Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
• Flexibility to work days, nights, weekends and on bank holidays
  
  

Our organization operates with respect for gender equality and is committed to supporting inclusivity and diversity.

Please submit your application without providing information related to marriage, pregnancy, or family responsibilities.

Applications should not contain information regarding the candidates' family status or potential pregnancy.