Customer Service Representative (m/f/d) - Maternity Cover

TN Italy; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a dynamic and innovative company dedicated to saving lives as a Customer Service Representative. In this maternity cover role, you will provide essential front-line support for customer inquiries and sales operations. With a focus on teamwork and initiative, you will engage with customers, ensuring their needs are met while maintaining strong relationships. This position offers a supportive environment with numerous perks, including fitness subsidies, family care leave, and an Employee Stock Purchase Program. If you are motivated and ready to make a difference in a fast-growing international company, this opportunity is for you.

Servizi

Annual Fitness Subsidy

Employee Assistance Program

Paid Family Care Leave

Paid Time Off on December 24th and 31st

Edenred/Welfare Vouchers

Daily Meal Voucher

Employee Stock Purchase Program

Accident Insurance

Competenze

• Bachelor’s degree in Business or Marketing preferred.
• At least 2 years’ experience in Customer Service or Sales.

Mansioni

• Respond to customer inquiries and process orders accurately.
• Use SAP to manage sales orders and inventory.

Conoscenze

Customer Service

Communication Skills

Microsoft Office

SAP

Problem Solving

Formazione

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Strumenti

SAP

ERP Systems

Descrizione del lavoro

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Customer Service Representative (m/f/d) - Maternity Cover, Turin

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Client:

Penumbra

Location:

Turin, Italy

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

dd3787237d0b

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

# Innovation # Teamwork # Initiative are our core values. If you seek a meaningful challenge in a well-established, fast-growing international company, join us and help expand our team that saves lives daily. We are a dynamic company looking for a highly motivated Customer Service Representative (f/m/d) for a maternity cover in our Italian office. This role offers front-line support for customer inquiries and plays a key part in supporting sales operations. This position complies with Italian Law 68/99 (CategorieProtette), and we strongly encourage individuals with disabilities to apply.

What’s In It For You

• Stay Active: Enjoy an annual fitness subsidy to support your healthy lifestyle.
• Support & Well-Being: Benefit from our Employee Assistance Program for guidance and support.
• Family First: Receive two weeks of paid Family Care Leave for supporting a sick family member or bereavement.
• Vacation Time: Paid time off on December 24th and 31st, in addition to regular vacation days.
• Smart Spending: Up to €1,000 annually in Edenred/Welfare vouchers for various retailers.
• Daily Meals Covered: €8 meal voucher for each working day.
• A Team That Inspires: Work with a diverse, supportive team encouraging growth.
• Boost Your Investments: Participate in our Employee Stock Purchase Program with 15% cashback.
• Accident Insurance: Coverage during all business trips.

Main Responsibilities

• Respond to customer inquiries by processing orders accurately and efficiently, with a customer-centric approach.
• Use company systems (SAP) to enter sales orders, manage inventory, and customize defaults for customers.
• Process RMAs promptly, maintaining transparent communication.
• Register, track, and resolve customer complaints, acting as a reliable partner.
• Build and maintain strong customer relationships through excellent service.
• Manage the Travel Stock program, ensuring compliance and coordination.
• Maintain and update customer databases accurately.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, or related field preferred; relevant experience considered.
• At least 2 years’ experience in Customer Service, Sales, or similar roles.
• Strong communication skills, especially over the phone.
• Proficiency in Microsoft Office and experience with SAP or ERP systems.
• Fluent in English, both written and spoken.

We welcome candidates of all backgrounds and are committed to equal opportunity. Please submit your CV in English.