Customer Service Representative (Italy)

Mouser Electronics; Assago; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team in Assago. This role offers the opportunity to engage with customers, process orders, and ensure a high level of satisfaction. You will be part of a global company that values excellence and innovation, providing a diverse and interesting work environment. If you are self-motivated, possess strong communication skills in both Italian and English, and have a passion for customer service, this is the perfect opportunity for you to grow and make an impact in a rapidly expanding business.

Servizi

Meal vouchers

Regular staff events

Fruit & drinks

Competitive payment

Permanent contract

Diverse role in a global company

Competenze

• 4 years’ experience in a customer service role.
• Strong ability to provide excellent customer service.
• Professional communication skills in Italian and English.

Mansioni

• Process orders, quotes, and assist customers with inquiries.
• Follow up with customers to ensure satisfaction.
• Provide information on product availability and handle transactions.

Conoscenze

Customer Service

Verbal Communication

Written Communication

Analytical Skills

Problem Solving

Negotiation Skills

Formazione

4 years in Customer Service

Equivalent combination of education and experience

Strumenti

MS Office

Descrizione del lavoro

For our Customer Service team in Italy (Assago) we are in search of an engaged and competent person at the earliest possible date for the position of

Customer Service Representative (f/m/d)

What to expect:

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What we are looking for:

• 4 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in Italian and English
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources.

What we offer:

• An interesting, diverse role in a global company
• A good work place in an international environment
• Competitive payment
• Meal vouchers
• Permanent contract
• Regular staff events
• Fruit & drinks

This position is located at our Milan office:

Mouser Electronics
Centro Direzionale Milanofiori
Strada 1 Palazzo E1
20090 Assago-MI
Italy

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail] .

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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Category:Sales/Customer Service