Customer Service Representative - Italian Speaking - Lisbon

Dila Recruitment; Milano; In loco; EUR 24.000 - 35.000; Tempo pieno

Descrizione del lavoro

Dila Recruitment is seeking a Customer Service Representative for a leading global travel brand in Lisbon. The role involves handling customer inquiries across multiple platforms, ensuring high-quality support, and contributing feedback to process improvements. Candidates must be fluent in Italian and English, possess strong communication skills, and thrive in a dynamic environment.

Servizi

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Collaborative work environment

Competenze

• Native/fluent in Italian (C2) and fluent in English (B2).
• Ability to manage multiple tasks and work in a team.
• Willingness to learn and adapt.

Mansioni

• Handle interactions via phone, email, chat, and social media.
• Assist with inquiries and provide technical support.
• Document case details and escalate issues when needed.

Conoscenze

Communication skills

Problem-solving

Customer service principles

Technical inquiry handling

Strumenti

Customer service software

CRM tools

Ticketing systems

Descrizione del lavoro

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Client:

Dila Recruitment

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Other

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EU work permit required:

Yes

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Job Reference:

4fa088d287f8

Job Views:

4

Posted:

20.06.2025

Expiry Date:

04.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts