Customer Service Representative - Italian Speaker - Lisbon

Dila Recruitment; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A reputable recruitment agency seeks a Customer Service Representative fluent in Italian and English for a role based in Lisbon. The position focuses on managing customer inquiries, providing assistance, and ensuring satisfaction in a fast-paced environment. The role offers professional growth opportunities and competitive salary packages.

Servizi

Competitive salary with performance-based incentives

Opportunity to work with a leading global travel & tourism brand

Professional growth opportunities

Access to exclusive travel perks and discounts

Competenze

• Fluent in Italian (C2) and English (B2).
• Previous customer service experience preferred.
• Ability to learn new technologies quickly.

Mansioni

• Handle customer interactions through various channels.
• Provide accurate information and assist with inquiries.
• Document customer requests and escalate issues as needed.

Conoscenze

Communication

Problem-Solving

Technical Troubleshooting

Descrizione del lavoro

Social network you want to login/join with:

Customer Service Representative - Italian Speaker - Lisbon, Metropolitan City of Rome Capital

col-narrow-left

Client:

Dila Recruitment

Location:

Metropolitan City of Rome Capital, Italy

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8e2fb73e711a

Job Views:

4

Posted:

20.06.2025

Expiry Date:

04.08.2025

col-wide

Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts