Customer Service Representative - Italian - Remote in Portugal

Dila Recruitment; Napoli; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative in Naples, Italy. The role involves handling customer queries across various platforms for a global travel and tourism brand. Applicants should be fluent in Italian and possess strong communication skills. The position offers professional growth opportunities and competitive salary packages.

Servizi

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Collaborative and supportive work environment

Competenze

• Fluent in Italian (C2) and minimum B2 English.
• Ability to handle technical inquiries and follow procedures.
• Detail-oriented with effective multitasking skills.

Mansioni

• Handle customer interactions through phone, email, and chat.
• Provide accurate information and assist with technical support.
• Manage personal service tickets and prioritize tasks.

Conoscenze

Communication

Problem-solving

Typing

Customer Service

Data Entry

Descrizione del lavoro

Position : Customer Service Representative

Location : Lisbon Portugal

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels including phone email live chat and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions product or service information and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone email chat social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service Representative • Naples, Campania, Italy