Customer Service Representative - Italian - Remote in Portugal

Dila Recruitment; Napoli; Remoto; EUR 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

A leading global recruitment firm is seeking a Customer Service Representative to manage customer interactions remotely. The ideal candidate is fluent in Italian and English, possesses strong communication skills, and is organized in handling service requests. This fixed-term position offers competitive salary and opportunities for professional growth in the travel and tourism industry.

Servizi

Opportunity to work with a global travel & tourism brand

Competitive salary with performance-based incentives

Exclusive travel perks and discounts

Competenze

• Ability to handle technical inquiries and troubleshoot common issues.
• Ability to quickly learn new software and technologies.
• Organized, detail-oriented, and able to manage multiple tasks.

Mansioni

• Handle customer interactions across various communication channels.
• Provide accurate information in response to customer inquiries.
• Escalate complex issues to internal teams as needed.

Conoscenze

Native / fluent in Italian (C2)

Fluent in English (minimum B2)

Strong verbal and written communication skills

Effective problem-solving skills

Descrizione del lavoro

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : Remote

Employment type : Fixed-term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native / fluent in Italian (C2), both verbal and written. Fluent in English (minimum B2 level).
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• And many more!

Key Skills :

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : N/A

Vacancy : 1