Customer Service Representative - Italian - Remote in Portugal

Dila Recruitment; Milano; Remoto; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Dila Recruitment is seeking a Customer Service Representative for a six-month fixed-term role, with potential for extension. The position requires fluency in Italian and English, excellent communication skills, and the ability to navigate customer inquiries across multiple channels. Successful candidates will enjoy competitive pay, growth opportunities, and exclusive travel perks.

Servizi

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Competenze

• Native/fluent in Italian (C2) and fluent in English (B2).
• Strong communication skills across platforms.
• Able to troubleshoot basic technical issues.
• Organized and detail-oriented, managing multiple tasks.

Mansioni

• Handle customer interactions via phone, email, and social media.
• Provide clear information and support for inquiries.
• Document case details accurately and manage service tickets.
• Collaborate with technical teams to resolve issues.

Conoscenze

Verbal communication

Written communication

Problem-solving

Collaboration

Customer service knowledge

Descrizione del lavoro

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Client:

Dila Recruitment

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Other

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EU work permit required:

Yes

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Job Reference:

c215a070d7b6

Job Views:

5

Posted:

20.06.2025

Expiry Date:

04.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts