Customer Service Representative - Italian - Remote in Portugal

Dila Recruitment; Campania; Remoto; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading travel and tourism brand seeks a Customer Service Representative to manage customer interactions across various channels. The role requires fluency in Italian and English, along with strong communication and problem-solving skills. Join a competitive environment offering professional growth and exclusive perks.

Servizi

Opportunity to work with a global brand

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative work environment

Access to travel perks and discounts

Competenze

• Native/fluent in Italian (C2) and B2 level in English.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.

Mansioni

• Handle customer interactions via phone, email, chat, and social media.
• Provide clear information per company policies.
• Document customer requests and escalate complex issues.

Conoscenze

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Descrizione del lavoro

Position : Customer Service Representative

Location : Lisbon Portugal

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels including phone email live chat and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions product or service information and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone email chat social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service Representative

J-18808-Ljbffr