Customer Service Representative (Insurance) - Italian Speaking - Lisbon

Dila Recruitment; Napoli; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a leading global travel & tourism brand as a Customer Service Representative. This role involves managing customer inquiries through various channels, requiring fluency in Italian and English. Enjoy a competitive salary, professional growth opportunities, and access to exclusive travel perks.

Servizi

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Competenze

• Fluent in Italian (C2) and English (minimum B2 level).
• Ability to handle technical inquiries and troubleshoot common issues.
• Experience with customer service software preferred.

Mansioni

• Manage customer interactions across phone, email, and social media.
• Provide accurate information per company policies.
• Document customer inquiries and escalate complex issues as needed.

Conoscenze

Communication

Problem-solving

Detail-oriented

Strumenti

Customer service software

Ticketing systems

CRM tools

Descrizione del lavoro

Customer Service Representative (Insurance) - Italian Speaking - Lisbon, Naples

Client:

Dila Recruitment

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

f7193ccedd29

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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