Customer Service Representative (Insurance) - Italian Speaking - Lisbon

Dila Recruitment; Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm is seeking a Customer Service Representative for a fixed-term position in Lisbon, Portugal. This role involves managing customer interactions across various channels, requiring strong communication skills in Italian and English. Applicants should be organized, detail-oriented, and ready to thrive in a supportive team environment while handling customer inquiries efficiently.

Servizi

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative work environment

Access to exclusive travel perks

Competenze

• Native/fluent in Italian (C2) and fluent in English (minimum B2).
• Experience with customer service software preferred.
• Ability to adapt in a fast-paced support environment.

Mansioni

• Handle customer interactions via phone, email, chat, and social media.
• Provide clear information in response to inquiries.
• Escalate complex issues to relevant teams.

Conoscenze

Communication

Problem-Solving

Collaboration

Organizational Skills

Descrizione del lavoro

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dabc91367176

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

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