CUSTOMER SERVICE REPRESENTATIVE - inglese/tedesco

JR Italy; Monza; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction by managing Order-to-Cash activities and serving as the primary contact for inquiries. This role requires a proactive approach to customer relations and problem-solving, ensuring that all customer needs are met efficiently. With a full-time position and potential for smart working, this opportunity offers a dynamic work environment where your contributions will directly impact customer experiences. If you thrive in a fast-paced, international setting and are passionate about delivering exceptional service, this role is perfect for you.

Competenze

• 4+ years of experience in customer relations in international environments.
• Customer-focused mindset with strong relationship-building skills.

Mansioni

• Manage Order-to-Cash activities and keep customers informed.
• Act as the first point of contact for product and service inquiries.

Conoscenze

Customer Service

SAP

Order Management

Problem Solving

Formazione

Bachelor's Degree

Diploma

Strumenti

SAP

Descrizione del lavoro

CUSTOMER SERVICE REPRESENTATIVE - inglese/tedesco, Monza-Brianza

Location: Monza-Brianza, Italy

Company: Adecco Italia S.p.a

Position: Customer Service Representative

Activities:

1. Efficiently manage Order-to-Cash activities, including Contract Management, Order Processing, Order Confirmation, and Ad-hoc Billing until delivery at the customer's location.
2. Proactively keep customers informed about order status.
3. Act as the first point of contact for all product, service, and supply chain inquiries to ensure full customer satisfaction.
4. Analyze SAP report data to identify issues and take appropriate actions.
5. Receive, record, and manage customer non-conformities/complaints, ensuring proper feedback is provided.
6. Requirements include a Bachelor's degree or diploma with experience in customer service.
7. Customer-focused mindset with the ability to develop business relationships with internal and external clients and suppliers.
8. Significant experience (at least 4 years) in customer relations within complex, evolving international environments.

Contract Details:

Initial 6-month temporary contract – RAL commensurate with experience.

Full-time position with potential for smart working.