Customer Service Representative (German Speaker)

Videndum plc; Verona; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A dynamic international group in Verona is seeking a dedicated Customer Service Representative fluent in German and English for the DACH region. The candidate will respond to inquiries, resolve issues, and collaborate with internal teams to maintain customer satisfaction. Previous experience in customer service is preferred, along with strong communication skills and a familiarity with cultural expectations in the DACH market.

Competenze

• Fluent in German and English (B2 level or higher).
• Previous experience in a customer service or support role (1+ years preferred).
• Familiarity with the DACH market and cultural expectations.

Mansioni

• Deliver exceptional customer service to German-speaking customers.
• Resolve issues efficiently and professionally.
• Adapt communication style based on cultural differences.

Conoscenze

Fluent in German

Fluent in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Descrizione del lavoro

Videndum plc is an international group principally serving customers in the "image capture and content creation" market. Videndum designs, manufactures, and distributes premium branded and technically advanced products and solutions for broadcasters, film and video production companies, independent content creators, vloggers/influencers, enterprises, governments, and professional musicians.

Our people are key to Videndum plc’s future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.

Job Summary

We are seeking a dedicated Customer Service Representative to support our customers in the DACH region (Germany and Austria). The ideal candidate is fluent in German and English and will be the primary contact for customer inquiries, ensuring a high standard of service and support.

Key Responsibilities:

• Deliver exceptional customer service to German-speaking customers (both written and spoken).
• Respond to inquiries regarding products, services, orders, shipping, billing, and returns.
• Resolve issues efficiently and professionally, ensuring customer satisfaction.
• Collaborate with internal teams (Sales, Logistics, Planning, Technical Support, Accounts Receivables) to provide solutions.
• Adapt communication style based on cultural and regional differences in the DACH market.
• Stay informed about product updates, company procedures, and industry practices.
• Manage online B2C requests from German-speaking countries.

Requirements:

• Fluent in German and English (B2 level or higher), with excellent written and verbal skills.
• Previous experience in a customer service or support role (1+ years preferred).
• Familiarity with the DACH market and cultural expectations.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to multitask and handle high volumes of inquiries efficiently.
• Team player with the ability to work independently as required.

Please note that this job description is not exhaustive, and the company reserves the right to amend duties as necessary.

Videndum Mindset

Our commitment is founded on core values that define the Videndum Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading in a Fast-Changing Market
• Global Capability
• Transparency, Integrity, and Respect
• Environmental Consciousness

Health and Safety

All employees are expected to prioritize health and safety, following the company's policies and using appropriate tools and protective equipment. Employees should not perform functions unless trained and authorized.

Our approach to diversity is inclusive, seeking the best candidate regardless of race, gender, age, religion, sexual preference, or disability. Discrimination is strictly prohibited by our Code of Conduct.