Customer Service Representative (6 Month Contract)

Avery Dennison; Cadorago; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company seeks a Customer Service Representative for a 6-month contract in Cadorago, Italy. This role involves managing customer accounts, resolving complaints, and providing responsive service. Ideal candidates will hold a university degree and possess strong communication skills in Italian and English, along with relevant experience in customer service and ERP systems.

Competenze

• At least 2/3 years of successful experience in a similar role.
• Good computer skills and experience with ERP systems.
• Ability to perform well under pressure and manage multiple tasks.

Mansioni

• Manage accounts in terms of order processing and fulfillments.
• Investigate and resolve complaints regarding products and billing.
• Provide customer service support for pricing and order inquiries.

Conoscenze

Customer service

Problem resolution

Time management

Communication

ERP systems

Fluency in Italian

Fluency in English

Formazione

University degree

Descrizione del lavoro

• Avery Dennison is an equal opportunity employer._
• Job Description

We are looking for a

• Customer Service representative in Italy !
• Please note it's a 6 month contract.

In this very important position, you will :

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provide telephone customer service regarding company's services and / or products.

Investigate and resolve complaints.

• Negotiate customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

• Implement account service strategies.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.

Coordinate with Logistics and Operations on capacity planning and scheduling.

• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.

Proactively communicate supply chain issues and provide alternatives.

• Partner with Inside Sales to assist in achieving sales goals.

Qualifications

What we expect from you! Your Expertise

• A University degree is preferred;
• You have a similar successful experience of at least 2 / 3 years
• You have good computer skills and an experience with ERP systems
• You perform well under pressure and be able to manage a number of key tasks simultaneously;
• You possess a high degree of accuracy, good time-management and you can set up priorities easily
• You are fluent in Italian and English

Additional Information

Who we are! - Our Story

AVERY DENNISON IS EVERYWHERE YOU LOOK : _

• We not only embrace changewe drive it.
• We work hard, think ahead, and take brave risks.
• Our culture is innovative and collaborative - where bold ideas turn into action.
• We grow strong talent through stretch opportunities only restricted by your interests.
• We are committed to workplace diversity, both for employees and for the business.
• We are a force for good, imbedded in industries and communities worldwide.
• We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone._

Customer Service Representative • Cadorago, Italia