Customer Service Representative

IGT Solutions; Pavia; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A customer-focused solutions provider in Italy is looking for a candidate who enjoys talking to people and solving issues. In this role, you will communicate with customers through various channels and provide accurate information regarding products and services. The ideal candidate should have strong verbal skills and a high school diploma or higher. This position offers the opportunity to work in a dynamic environment.

Competenze

• High School Graduate or higher education level required.
• Strong phone etiquette and communication skills are essential.
• Ability to organize, prioritize, and multi-task effectively.

Mansioni

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to product, pricing, and availability questions.
• Collaborate with internal departments to meet customer needs.
• Enter data in various platforms.

Conoscenze

Excellent phone etiquette

Excellent verbal skills

Excellent written skills

Interpersonal skills

Ability to multi-task

Organizational skills

Prioritization skills

Formazione

High School Graduate

Senior High School

College Graduate

Undergraduate

Descrizione del lavoro

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• High School Graduate (Old Curriculum), Senior High School, College Graduate and Undergraduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work