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Customer Service Representative

ECCO

Milano

In loco

EUR 28.000 - 40.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

A leading company in the retail fashion sector is looking for a Customer Service Representative for a maternity leave cover in Milan. This role involves managing customer relationships, resolving issues, and ensuring efficient order processing. Candidates should have strong communication skills and a proven background in customer service.

Competenze

Minimum of 5 years customer service experience, preferably in retail.
Fluent in English and Spanish, plus additional languages.
Capable of working under pressure in a fast-paced environment.

Mansioni

Maintain daily contact with sales representatives and customers.
Manage order intake, follow up, and ensure timely deliveries.
Handle customer complaints and propose solutions.

Conoscenze

Customer orientation

Communication

Problem solving

Team player

Pressure handling

Formazione

MBO / Associates degree

Strumenti

SAP

Microsoft Excel

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Customer Service Representative – Maternity Leave Cover

We are looking for a Customer Service Representative for a maternity leave cover position, with strong customer orientation and excellent communication skills, to join our dynamic and international team.

The key responsibilities of the CSR are :

To maintain close contact with the region responsible sales rep-agents on a daily basis.
To work closely with the sales team to ensure that a strong working relationship and good communication are maintained at all times.
To provide support to B2B customers and maintain strong communication and working relationship.
To resolve product or delivery problems by managing the customer’s complaint, proposing and implementing appropriate solutions, and following up to ensure full resolution of the customer’s concern.

Order intake management & Order Follow up

Ensure that all orders are entered into the system accurately and on time before the end of every season.
To place main and repeat orders on the system.
Support to reach the respective repeat order target per season by answering product inquiries and suggesting information about other products.

Order releasing :

Manage the release of orders of the warehouses
To ensure, on a weekly basis that deliveries are made to the customers on time and in full and to suggest alternatives if applicable.

Email / phone call / Information request handling

To handle telephone calls and mail from B2B and Sales agents in a timely, efficient and effective manner
To send copies of invoices, delivery notes or order confirmations if required to the customers.
Issuing credit notes for quality claims or returns upon Sales approval, and ensuring follow-up on all cases until resolution.
To provide support to other departments if required, e.g. translations

Training and coaching of (new) employees

Act as ‘training buddy’ for new employees.
Provide daily updates on data related to the area of responsibility or assigned country market, ensuring accuracy and timely communication.

Projects

Participation in interdisciplinary projects (e.g. supply chain, sales actions, etc.).

Education

At least MBO / Associates degree or equivalent working experience

Experience

Minimum of 5 years of working experience within a customer service role (preferably in an international retail organization)
Experience with SAP
Experience with Microsoft Excel

Language (if needed)

Fluent in English (written and spoken)
Fluent in Spanish (written and spoken)
Additional language skills specific to the substructure / market (native / or near-native), written and spoken
Capable of working under pressure in a fast-paced industry
Team player

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Retail Apparel and Fashion

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