Customer Service Representative

Andritz; Lainate; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global manufacturer in the paper industry is seeking a customer service representative to manage inquiries, resolve issues, and provide logistical support. The ideal candidate will have excellent English skills, knowledge of Italian, and familiarity with SAP. Experience in customer service is preferred, with strong communication abilities essential. This role involves collaboration with various departments to ensure high-quality service delivery.

Competenze

• Previous experience in customer service preferred.
• Ability to work in a team.

Mansioni

• Handling customer inquiries via phone and email.
• Resolving problems and complaints in a professional manner.
• Collaborating with departments to ensure efficient service.
• Issuing quotes and orders.
• Providing logistical support.

Conoscenze

Excellent knowledge of English (C1 level or higher)

Good knowledge of Italian

Excellent communication and interpersonal skills

Problem-solving ability

Familiarity with digital tools

Strumenti

SAP software

Descrizione del lavoro

Overview

ANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.

Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).

Responsibilities

• Handling customer inquiries via phone and email
• Resolving problems and complaints in a professional and timely manner
• Collaborating with other departments to ensure efficient service
• Entering and updating data into the SAP system
• After-sales support and customer loyalty
• Issuing quotes and orders
• Issuing invoices
• Providing logistical support where applicable
• Liaising with sales representatives (both in Italy and abroad)
• Preparing necessary sales statistics reports
• Attending trade fairs or traveling for short periods is possible

Qualifications

• Excellent knowledge of English (C1 level or higher)
• Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)
• Previous experience in customer service (preferred)
• Excellent communication and interpersonal skills
• Ability to problem-solve and work in a team
• Familiarity with digital tools and SAP software