Customer Service Representative

Andritz AG; Lainate; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global manufacturer in the paper machine market is seeking a Customer Service Representative in Lainate, Italy. The role involves handling customer inquiries, resolving issues, and providing after-sales support. Candidates should have excellent English skills and ideally possess knowledge of Italian and German. Experience in customer service is preferred. This position is office-based, offering a permanent contract.

Competenze

• Previous experience in customer service is preferred.
• Ability to work in a team.
• Strong problem-solving skills.

Mansioni

• Handling customer inquiries via phone and email.
• Resolving problems and complaints in a professional manner.
• Collaborating with departments for efficient service.
• Entering and updating data into the SAP system.
• After-sales support and customer loyalty.

Conoscenze

Excellent knowledge of English (C1 level or higher)

Good knowledge of Italian

Good knowledge of German

Excellent communication and interpersonal skills

Ability to problem-solve

Familiarity with digital tools and SAP

Descrizione del lavoro

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Job title: Customer Service Representative

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Lainate, IT

Working location: Lainate

Location type: Office Location / Office-based

Contract type: Permanent

ANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.

Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).

Responsibilities

• Handling customer inquiries via phone and email
• Resolving problems and complaints in a professional and timely manner
• Collaborating with other departments to ensure efficient service
• Entering and updating data into the SAP system
• After-sales support and customer loyalty
• Issuing quotes and orders
• Providing logistical support where applicable
• Liaising with sales representatives (both in Italy and abroad)
• Preparing necessary sales statistics reports
• Attending trade fairs or traveling for short periods is possible

Qualifications

• Excellent knowledge of English (C1 level or higher)
• Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)
• Previous experience in customer service (preferred)
• Excellent communication and interpersonal skills
• Ability to problem-solve and work in a team
• Familiarity with digital tools and SAP software