Customer Service Representative

Hempel Paints Kuwait Company W.L.L.; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join Hempel as a Customer Care Representative and provide first-class service while working in a lively customer care environment. You will be responsible for processing orders, handling complaints, and supporting the sales team in a globally recognized company in the chemicals industry.

Competenze

• Experience in customer service.
• Understanding the lifecycle of a PO from start to finish.
• Fluent communication in Italian, English, and Spanish or Portuguese.

Mansioni

• Processing sales orders in the ERP system.
• Handling complaints and developing strategies to improve customer experience.
• Managing outbound and inbound communication with customers.

Conoscenze

Effective listening and communication skills

Planning & organizing

Empathy

Proactivity

Positivity

Problem-solving attitude

Teamwork

Strumenti

ERP systems

CRM systems

Descrizione del lavoro

Do you have a talent for interacting with customers on behalf of a great organization through various support channels, emails, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating supplier as our new Customer Care Representative at Hempel.

Make an impact and drive improvement

As part of our Customer Care team, you will provide first-class customer service by advising customers regarding processing orders, product shortages, expected delivery dates, and price changes. You will play a key role supporting our sales team to ensure efficient and flawless service.

In this role, you will be responsible for handling complaints and developing strategies to improve the overall customer experience and foster loyalty.

You will have the opportunity to collaborate with an exciting team and colleagues from around the world, based at any of our Hempel offices in Italy, Spain, or Portugal.

What you can look forward to in this role

• Processing sales orders in the ERP system according to care procedures, from various entry channels, including managing product availability, finding alternatives, initiating multi-tint productions, ensuring on-time delivery, order confirmation, invoicing, and archiving.
• Facilitating credit limit increases during the sales order process if needed.
• Prioritizing orders in cases of shortages based on customer classification and guidelines from the line manager.
• Coordinating return orders and issuing related credit notes.
• Managing outbound and inbound communication with customers professionally to ensure a great customer experience.
• Providing basic technical and product-related support within the daily order handling process.
• Acting as ambassadors for e-commerce platforms and digital ordering tools, supporting onboarding and usage.
• Ensuring service delivery within established Service Level Agreements.
• Performing any additional tasks related to the above functions as required by the business.

What does it take to become our new team member?

• Experience in customer service.
• Knowledge of the paint sector is a plus but not required.
• Ability to work both independently and as part of a team.
• Understanding the lifecycle of a PO from start to finish.
• Ability to work in a lively customer care environment while maintaining high productivity.
• Self-motivated with adherence to sales best practices.
• Proficiency in ERP systems (Microsoft preferred).
• Experience with CRM systems.
• Fluent communication in Italian, English, and Spanish or Portuguese.

Behavioral competencies most relevant for the job

• Planning & organizing
• Effective listening and communication skills
• Empathy
• Proactivity
• Positivity
• Problem-solving attitude
• Teamwork

Application and customer service further information

For more information about Hempel, visit hempel.com. To apply, submit your application letter and CV in English via our recruitment system by clicking the "Apply" button at the top right.

Global career possibilities

Hempel offers diverse global career opportunities and promotes cross-functional, cross-cultural collaboration. We aim to foster personal and professional growth.

Join a passionate, global team committed to excellence and sustainability in coating solutions, where diversity and inclusion are valued.

More About Hempel

We are working together to shape a brighter, sustainable future. We believe this is only possible with dedicated employees from diverse backgrounds.

Hempel is committed to creating an inclusive work environment that values diversity and provides equal opportunities for all.

LI-Hybrid

Application due : 2023-03-06

Seniority Level : Associate

Job Functions : Customer Service

Industry : Chemicals

J-18808-Ljbffr