Customer Service Representative

Diadora; Caerano di San Marco; On-site; EUR 32,000 - 52,000; Full time

Job summary

Diadora, located in the Montebelluna footwear district, seeks a detail‑oriented Operations candidate to manage day‑to‑day customer interactions and end‑to‑end order processing. You will handle master data, complaints, returns, and rebates, coordinating with Sales, Finance, Merchandising and Legal to ensure smooth workflows.

The role requires strong communication, organization, and analytical skills, plus proficiency in SAP and Microsoft Office, with English and Spanish language capabilities

Qualifications

• High School or equivalent Business education.
• Communication skills – verbal and written.
• Team Spirit.
• Customer Orientation.
• Self-organization.
• Analytical Skills.
• Listening and phone Skills.
• Ability to work under pressure.
• Extensive knowledge of Microsoft Office, SAP knowledge preferred.
• Good Spanish and English skills.

Responsibilities

• Maintain and manage day-to-day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources.
• Execute processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence):
• Order Management (Entry, Tracking, Changes, portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce.
• Samples orders, free goods, POP and catalogues.
• Customer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering).
• Complaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process).
• Return Process.
• Provide Order confirmation, proforma invoices and delivery status.
• Shipments manuals in collaboration with other departments.
• Consignment warehouse management (replenish, monitor, bill and returns).
• Agents/Distributors and Account managers support.
• Rebates management and processing of rebate settlements.
• Assist in resolving Accounts Receivable and Credit related issues.
• Interactions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations).

Skills

Communication

Team spirit

Customer focus

Self-organization

Analytical thinking

Active listening

Phone communication

Pressure tolerance

Languages: EN/ES

Education

High School or equivalent Business education

Tools

SAP

Microsoft Office

Job description

Diadora has been in the market for over 70 years and has helped write some of the greatest stories in the history of sport.

Located in the footwear district of Montebelluna, internationally renowned for expertly crafted sports shoes and home to some exceptional niche products, it has made craftsmanship, innovation and authenticity the key values at the heart of its sports and lifestyle collections.

Today, Diadora is present in more than 60 markets worldwide and continues to expand thanks to a vast array of cutting‑edge performance‑focused products, with its running, football and tennis lines and fashion products, with its premium Heritage and Sportswear lines.

Main Responsibilities:

The ideal candidate, will be incharge of the following activities:

• Responsible for maintaining and managing the day to day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources.
• The role may cover the execution of the following processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence):
• Order Management (Entry, Tracking, Changes, portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce.
• Samples orders, free goods, POP and catalogues.
• Customer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering).
• Complaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process).
• Return Process.
• Provide Order confirmation, proforma invoices and delivery status.
• Shipments manuals in collaboration with other departments.
• Consignment warehouse management (replenish, monitor, bill and returns).
• Agents/Distributors and Account managers support.
• Rebates management and processing of rebate settlements.
• Assist in resolving Accounts Receivable and Credit related issues.
• Interactions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations).

Key Requirements:

• High School or equivalent Business education;
• Communication skills – verbal and written;
• Team Spirit;
• Customer Orientation;
• Self-organization;
• Analytical Skills;
• Listening and phone Skills;
• Ability to work under pressure;
• Extensive knowledge of Microsoft Office, SAP knowledge preferred;
• Good spanish and english skills .

Compensation & Classification

Why work with us?

This is an incredible opportunity to become part of a dynamic company that will spark interest, inspire and offer an extraordinary experience in sports and lifestyle through its passion and technological innovation and the pinnacle of traditional craftsmanship. You will get the opportunity to learn, think and grow, while expressing your personality and talent.

We firmly believe that diversity in all its forms – gender, colour, age, race, nationality, culture, religious belief, sexual orientation, physical or mental disability – enriches the workplace. This is why we strive to create a diverse workforce.

As an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background.