Customer Service Representative

JR Italy; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the bicycle helmet industry seeks a dedicated German-speaking Customer Service Representative. The role involves providing exceptional support to customers in Germany, which includes order management, dealing with inquiries, and collaborating with sales teams. This is an excellent opportunity for individuals passionate about cycling and skilled in customer service.

Competenze

• Fluent in German and English; knowledge of Italian and French is a plus.
• Experience in customer service or inside sales.
• Passion for cycling.

Mansioni

• Provide daily customer service and dealer support for the German market.
• Manage order entry, tracking, and support.
• Assist in resolving claims and handling returns efficiently.

Conoscenze

Customer Service

Problem-Solving

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

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Customer Service Representative, bologna

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Client:

MET

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

70649437040830054433713

Job Views:

2

Posted:

03.06.2025

Expiry Date:

18.07.2025

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Job Description:

MET is a fast-growing brand with over 30 years of experience in creating high-performance bicycle helmets that set industry standards.

We are looking for a dedicated, enthusiastic and German-speaking Customer Service Representative to join our team and ensure an exceptional service to our customers in Germany.

Responsibilities

• Day-to-day customer service and dealer support for the German market.
• Order entry, tracking, and order management.
• Pre- and post-sales support.
• Handling of returns, claims, warranty cases, and issue resolution.
• Responding promptly and professionally to inquiries about products, pricing, availability, and general support.
• Supporting our sales reps and area manager with timely information and assistance.
• Preparing and updating sales reports and customer performance data.
• Collaborating with other customer service teams in Italy, France, and other markets.
• Contributing to the continuous improvement of customer satisfaction.
• Participate to trade shows and events.

Qualifications

• Fluent in German and English. Italian and French are a plus.
• Experience in customer service, inside sales, or similar roles.
• Experience with B2B and direct-to-dealer distribution.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-orientated approach.
• High school diploma or equivalent. Additional education is a plus.
• Passion for cycling.

Work location: Talamona, Italy - On-site

MET is committed to equal employment opportunities. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

If you believe you have the dedication and skills to join our team and help us grow in Germany, please send your resume and motivation letter to [emailprotected]