Customer Service Rep

Border States; Firenze; In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading electrical distribution company in Florence, SC is seeking a Customer Service Representative to support sales and assist customers with orders and inquiries. The ideal candidate has strong interpersonal skills and at least two years of experience in customer service or sales, preferably in the electrical field. This full-time position offers a rewarding work environment with opportunities for bonuses based on performance.

Servizi

Bonuses upon achieving goals

Employee ownership benefits

Competenze

• Minimum of two years of customer service experience preferred.
• Experience with electrical systems and distribution preferred.
• Ability to read, write, and speak English preferred.

Mansioni

• Support day-to-day operations of the Customer Service Team.
• Obtain orders and provide proactive customer service.
• Follow up on customer technical inquiries promptly.

Conoscenze

Customer service skills

Interpersonal skills

Communication skills

Organizational skills

Formazione

Two-year business/trade degree or equivalent work experience

Strumenti

Microsoft Office

SAP

Descrizione del lavoro

Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions, and receive rewards for your hard work.

This position will be located in: Florence, SC

Job Summary

Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders, and providing service to our customers. Responsibilities include obtaining orders, providing timely follow-up on technical inquiries, maintaining reports, actively participating in marketing and sales, resolving billing problems, and contributing to product evaluations, code descriptions, inventory management, and pricing development.

Responsibilities

Essential Functions

• Work closely with sales and marketing staff to meet and exceed sales and profit objectives.
• Obtain orders and provide proactive customer service, including order entry, expediting, pricing, returns, delivery coordination, and follow-up on inquiries.
• Follow up on customer technical inquiries promptly.
• Maintain reports such as Open Order Reports and Billing Block Reports regularly.
• Participate actively in marketing and sales of products and services.
• Provide responsive, quality service to exceed customer expectations.
• Offer input on customer needs, pricing, inventory, and competition to relevant departments.
• Coordinate with Customer Financial Services to resolve billing issues.
• Contribute to product evaluations, code descriptions, inventory management, and pricing strategies.

Non-essential Functions

• Attend sales meetings and training as required.
• Assist with sales meetings and trade shows.
• Develop quotations and request bids or performance bonds within company guidelines.

Qualifications

• Minimum of a two-year business/trade degree or equivalent work experience.
• At least two years of customer service, city desk, or sales experience with strong electrical product knowledge preferred.
• Technical understanding of electrical systems with experience in electrical distribution preferred.
• Ability to read, write, and speak in English preferred.
• Proficiency with PC Windows, Microsoft Office, Internet, Email, and SAP preferred.

Skills and Abilities

• Excellent customer service skills: accurate, responsive, engaged.
• Strong interpersonal, communication, and reading skills.
• Effective planning and organizational skills.

Physical Requirements

Carrying/lifting frequency varies; see detailed list in original description.

Physical Activity & Travel

Includes sitting, standing, walking, bending, climbing stairs, reaching, crouching, kneeling, balancing, repetitive motions, grasping, fingering, talking, driving, desk work, computer and telephone use, hearing, exposure to weather, and travel as needed.

Additional Information

This job description summarizes duties and may change. Employees must perform essential duties with or without accommodations.

Values & Mission

As an employee-owner, live our mission to provide value through innovative solutions. Follow our service philosophy: caring about customer needs and adding value. Adhere to our service standards: competence, accuracy, responsiveness, engagement.

Career & Benefits

Endless opportunities await. Apply today! Bonuses are available upon achieving branch and company goals.

Equal Opportunity & Workplace Policies

We value diversity and are an equal opportunity employer. We maintain a drug-free and smoke-free workplace.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: 2+ years preferred

Vacancy: 1