Customer Service Officer

NRF (Nederlandse Radiateuren Fabriek); Prato; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Join a dynamic sports and digital company that thrives on innovation and teamwork. In this role, you'll engage with customers, manage orders, and collaborate with diverse teams to enhance service delivery. This position offers an exciting opportunity to develop your career in a supportive environment focused on professional growth. If you're service-oriented and eager to learn, this is the perfect chance to make a significant impact in a vibrant international setting. Embrace the challenge and be part of a team that values your contributions and pushes the boundaries of technology.

Competenze

• Professional proficiency in English and Italian is essential.
• Good knowledge of MS Office, especially Excel, is required.

Mansioni

• Monitor orders and ensure smooth operations.
• Coordinate customer backorders to meet targets effectively.
• Manage customer accounts and address complaints.

Conoscenze

Customer Service

Critical Thinking

Task Prioritization

Teamwork

Proactive Attitude

Formazione

University Degree

Relevant Professional Training

Strumenti

MS Office

ERP Software

Descrizione del lavoro

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

NRF is a Sports and Digital company.

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

About the job.

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transform them into positive experiences. Your ability to think critically, focus on tasks, set priorities, and adjust as needed will be the road to your success.

What are you going to do?

1. Monitoring orders to ensure smooth operations;
2. Coordinating customer backorders to meet monthly targets effectively;
3. Managing your accounts and ensuring customer engagement;
4. Addressing and coordinating customer complaints and warranty requests;
5. Collaborating closely with colleagues from diverse departments to deliver the best services;
6. Analyzing data to identify trends and implement proactive follow-up measures;
7. Having projects and/or key user responsibilities based on your interests within the company.

What do you bring?

1. Professional proficiency in English and Italian.
2. University degree or relevant professional training.
3. Good knowledge of MS Office, including Excel. Familiarity with ERP software is an advantage.
4. A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

About the team.

For our location in Prato, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth. Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!