Customer Service Officer

Bosch Group; Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in technology is seeking a Customer Service representative in Milano to ensure timely order processing and enhance customer satisfaction. The ideal candidate will have at least 3 years of experience in customer service and possess strong communication skills, along with fluent Italian and English proficiency. Join a dynamic team focused on continuous improvement and customer-centric service.

Competenze

• Minimum 3 years of experience in Customer Service and Supply Chain.
• Fluent Italian at native level and English B2 level.
• Technical and business understanding of Security & Safety industry is a plus.

Mansioni

• Timely and accurate order & quotation processing in SAP.
• Providing customers with information related to price and availability.
• Managing open orders and customer claims.

Conoscenze

Customer Orientation

Analytical Thinking

Problem Solving

Attention to Detail

Formazione

University degree or high-school diploma in Business Administration, Economics, International Business, Logistics

Strumenti

SAP

MS Office

Descrizione del lavoro

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Stiftung; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock

• solid : we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
• What will you take care of?

You will join the Customer Service Office.

• Experience cooperation
• Timely and accurate order & quotation processing in SAP;
• Providing customers with information related to price and availability, order status, products etc.;
• Processing customer returns in SAP;
• Customer claims / feedback management;
• Managing open orders by extracting and analyzing SAP reports;
• Monitoring order statuses and keeping customers informed on order execution status on daily basis;
• Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs;
• Raising requests for creating and updating SAP data (customer master data).
• Take on responsibility
• Internally communicating with other departments to ensure that customers’ needs and claims are being supported promptly;
• Ensuring customer is satisfied with provided service and offered support;
• Active participation in continuous improvement processes and CIP activities;
• Handling of local procedures for rack kitting, demo goods and free of charge in line with local tax requirements.
• What distinguishes you?
• Education
• University degree or high-school diploma in Business Administration, Economics, International Business, Logistics or equivalent
• Languages
• Fluent Italian at native level and English B2 level (minimum language requirement in spoken and written)
• Experience and know-how

Minimum 3 Years of experience in Customer Service and Supply Chain.

• Work style
• Excellent level of customer-orientation & sense of urgency
• Excellent level of adaptability and flexibility towards changing local market conditions (i.e. Italy product packaging and labelling requirements)
• Attention-to-detail & result-orientation
• Analytical thinking and Problem solving
• Technical and business understanding of Security & Safety industry is a plus
• IT Knowledge
• Excellent knowledge of MS Office (Excel, Word and PowerPoint)
• ERP / SAP experience will be a plus

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.