Customer Service Maternity replacement

ECCO; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

ECCO is seeking a Customer Service Representative for a maternity leave cover in Milan. This position requires strong customer orientation and communication skills, ensuring effective support to both B2B customers and the sales team. The role includes order management, problem resolution, and participation in training new employees, contributing to a collaborative and dynamic workplace.

Competenze

• Minimum of 5 years of working experience in customer service.
• Experience in an international retail organization preferred.
• Fluent in English and Spanish.

Mansioni

• Maintain close contact with sales representatives and provide support to B2B customers.
• Handle customer complaints and ensure timely order processing.
• Act as 'training buddy' for new employees.

Conoscenze

Customer Orientation

Communication Skills

Problem Solving

Formazione

MBO/Associates degree or equivalent working experience

Strumenti

SAP

Microsoft Excel

Descrizione del lavoro

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Customer Service Maternity replacement, Milan

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Client:

ECCO

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

268257250a1d

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

We are looking for a Customer Service Representative for a maternity leave cover position based in Milan with strong customer orientation and excellent communication skills, to join our dynamic and international team.

Our Southern European sales region consist of the countries Italy, Portugal, Spain, France, Belgium, Greece and Malta, with its HQ in Milan, Italy.

The key responsibilities of the CSR are:

• To maintain close contact with the region responsible sales rep-agents on a daily basis.
• To work closely with the sales team to ensure that a strong working relationship and good communication are maintained at all times.
• To provide support to B2B customers and maintain strong communication and working relationship.
• To resolve product or delivery problems by managing the customer’s complaint, proposing and implementing appropriate solutions, and following up to ensure full resolution of the customer’s concern.

Order intake management & Order Follow up

• Ensure that all orders are entered into the system accurately and on time before the end of every season.
• To place main and repeat orders on the system.
• Support to reach the respective repeat order target per season by answering product inquiries and suggesting information about other products.

Order releasing:

• Manage the release of orders of the warehouses
• To ensure, on a weekly basis that deliveries are made to the customers on time and in full and to suggest alternatives if applicable.

Email / phone call / Information request handling

• To handle telephone calls and mail from B2B and Sales agents in a timely, efficient and effective manner
• To send copies of invoices, delivery notes or order confirmations if required to the customers.
• Issuing credit notes for quality claims or returns upon Sales approval, and ensuring follow-up on all cases until resolution.
• To provide support to other departments if required, e.g. translations

Training and coaching of (new) employees

• Act as ‘training buddy’ for new employees.
• Provide daily updates on data related to the area of responsibility or assigned country market, ensuring accuracy and timely communication.

Projects

• Participation in interdisciplinary projects (e.g. supply chain, sales actions, etc.).

Education

• At least MBO/Associates degree or equivalent working experience

Experience

• Minimum of 5 years of working experience within a customer service role (preferably in an international retail organization)
• Experience with SAP
• Experience with Microsoft Excel

Language (if needed)

• Fluent in English (written and spoken)
• Fluent in Spanish (written and spoken)
• Additional language skills specific to the substructure/market (native/or near-native), written and spoken
• Capable of working under pressure in a fast-paced industry