Customer Service Manager Southern Europe and North West Africa

Wilhelmsen; Genova; Ibrido; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in the maritime sector seeks a Customer Service Manager to lead their Local CS team in Genoa. The candidate will oversee day-to-day operations, ensuring team performance and alignment with corporate strategies, while collaborating with various stakeholders to meet customer needs effectively. This role offers a full-time, hybrid working setup with strong opportunities for personal and professional growth, including interaction with colleagues across the globe.

Servizi

Hybrid working arrangement (3 days in office / 2 days remote)

Meal ticket

International company culture

Competenze

• 5+ years of relevant work experience in customer service management.
• Good knowledge and experience from the marine industry.
• Fluent in English and French.

Mansioni

• Manage day-to-day activities of the Local Customer Service team.
• Implement strategies and drive performance improvements.
• Recruit and develop staff according to company values.

Conoscenze

Customer Service

Negotiating

Leadership

Interpersonal Skills

Formazione

Bachelor's degree in business

Descrizione del lavoro

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

We are looking for a Customer Service Manager to develop the Customer Service team to meet present and future customer requirements.

The candidate will take care of the day-to-day activities in Local CS ensuring that the required resources competence and processes are in place to activate the current strategy as well as ensuring good cooperation with Sales and Central CS as well as all Specialist Centers and Desks.

The position reports to the Head of Customer Service.

Main responsibilities

Take an active part to implement current Wilhelmsen Ships Service (WSS) strategies in Local CS

To manage the day-to-day activities of the Local CS team ensure Local CS has the required capacity

To administrate the provision of professional support and advise to customers on the complete customer offer

To administrate business growth and commercial mindset in Local CS

Be part of the Sales Activity planning provide input to Sales and take active part of the Local CS contribution

Be an active member of the Sales team for the respective account portfolio

Develop and maintain a performance-based culture and an environment for efficient work processes through implementation of best practices streamlined processes and usage of appropriate IT tools etc

To recruit and manage staff according to company values and strategy direction

Responsible for performance assessment coaching training and development of Local CS

Ensure appropriate problem solving and wide collaboration with other functions / stakeholders to fulfil customer needs in the most efficient way

What we are looking for

Bachelor or similar degree in business related studies or at least 5 yearsofrelevant work experience

Good knowledgeand experience from the marine industry

Good team leadership skills with an ability to encourage high levels of performance & personaldevelopment

Good negotiating and conflict resolution skills

Strong interpersonal understanding with an awareness of different cultures within the customer baseteamand organization

Excellent verbal communication and presentation skills with the ability to communicate on alllevels

Results oriented and ability to set targets andtomonitorand driveperformanceof theteam

Fluentin English and French - both in writing andspeaking

• Knowledge of Spanish will be a plus

What We Offer

This role provides a challenging opportunity to join a global team with exciting possibilities for personal and professional development. Youll enhance your interpersonal skills through collaboration with colleagues from various cultures areas and business units.

What else we offer

Hybrid working arrangement (3 days in office / 2 days remote)

Full time job

Office in Genoa Campi

Meal ticket

International company culture

Sounds Interesting

If you see yourself the right fit in this role please let us know why you are our new Customer Service Manager. You can apply online through our career portal by creating a Candidate Home account.

Do upload your CV complete with your expected salary and notice period.

Application Deadline : 30.06.2025

Wilhelmsen group is committed to equal employment opportunity . We celebrate our differences and encourage people of all backgrounds ethnicity genders and beliefs to apply .

LI-POST

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service Manager • Genoa, Liguria, Italy