Customer Service Manager - NEW club Carrara

LifeFlight Australia Limited; Carrara; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing fitness brand as a Customer Service Supervisor at Fitness Cartel. In this essential role, you'll oversee the reception team, ensuring excellent service delivery to members. Ideal candidates will have a strong customer service background, a proactive approach, and a passion for fitness. Enjoy perks like a free gym membership and opportunities for career growth.

Servizi

FREE gym membership at all Fitness Cartel locations

Discounted rates at Merse Wellness Spas

Birthday leave with pay

Career growth opportunities

Work in state-of-the-art facilities

Competenze

• 3+ years previous customer service supervisory experience.
• Financially driven with natural drive to achieve targets.
• Experience in a KPI-driven environment.

Mansioni

• Manage overdue accounts, cancellations & inquiries.
• Supervise the Reception team, providing training & support.
• Work with the Reception team to meet customer service targets.

Conoscenze

Customer-focused attitude

Excellent communication skills

Problem-solving skills

Computer literacy

Formazione

Current First Aid & CPR Certificates or willingness to attain

Descrizione del lavoro

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

Questions

Which of the following statements best describes your right to work in Australia? *

• Permanent rights, no restrictions
• Temporary rights, with restrictions
• Temporary work rights with restrictions
• None - require a sponsorship

How many years do you have working in customer service? *

• None
• Less than 1 year
• Between 1 - 3 years
• More than 5 years

How many years experience do you have managing a team? *

• None
• Less than 1 year
• Between 1 - 3 years
• More than 5 years

Do you have experience working within the sports and fitness industry? *

• No, I don't
• Less than 1 year
• Between 1 - 2 years
• More than 3 years

Why do you think you would be a good fit for this role? *

Please provide a brief explanation.

Do you have a current driver's license and reliable mode of transport? *

• Yes, I have a current driver's license and reliable mode of transport
• No, I don't have a current driver's license and reliable mode of transport

Do you have a current First Aid & CPR certificate? *

• Yes, I have both current certificates
• Yes, but they are expired
• No, I don't have either
• No, but I am willing to attain prior to employment

What are your salary expectations for this role? *

• $50,000 - $60,000
• $60,000 - $70,000
• $70,000 - $80,000
• I'm flexible, happy to discuss

What do you do for your own fitness & wellness activities? *

Please describe your activities.

Did a Fitness Cartel/Merse Wellness employee/contractor refer you to us? If so, please list their FULL NAME and the Club they work for. *

Please provide the details.

Source Selection / Documents upload

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Resume *

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Join the Cartel!

We’re bringing the Fitness Cartel experience to Carrara! Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning!

At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role :

In this highly important role, you'll be responsible for managing the customer service delivery to our members & overseeing the reception team. You will assist members inquiries with heartfelt professional service, providing every person who calls or walks through our doors with an electric experience. This diverse role involves greeting members personally, managing customer queries over the phone, and driving KPIs of customer service & retention.

Key Responsibilities:

• Manage overdue accounts, cancellations & inquiries, meeting company targets.
• Supervise the Reception team, providing training & ongoing support for new employees.
• Rostering of Reception team, working with the Retail Manager to ensure adequate staffing.
• Work with the Reception team to meet and exceed customer service targets and KPIs.
• Answer calls, handle queries & manage complaints.
• Utilise computer & software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
• Perform café duties including using a coffee machine & making protein shakes.
• Maintain venue cleanliness to ensure the reception/café area are always neat & tidy, shelves are stocked, and apparel is well displayed.
• Follow directions, prioritise & complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed :

• 3+ years of previous customer service supervisory experience with excellent communication skills.
• Financially driven with a natural drive to achieve targets.
• Experience in a KPI-driven environment.
• Ability to build rapport with people from varied backgrounds.
• Problem-solving skills and resilience.
• Outstanding communication abilities.
• Customer-focused attitude.
• Ability to be a role model and live by health values.
• A proactive, punctual, professional, and well-presented approach.
• Strong work ethic, initiative, motivation, and adaptability.
• Computer literacy & ability to learn new systems.
• Current First Aid & CPR Certificates or willingness to attain.
• Flexibility to work hours suitable for gym operations.
• Australian working rights.

What we'll offer you in return:

• Thriving culture within a rapidly expanding brand.
• Career growth opportunities.
• FREE gym membership at all Fitness Cartel locations.
• Discounted rates at Merse Wellness Spas.
• Birthday leave with pay.
• Work in state-of-the-art facilities with 24/7 access, studios, saunas, cafés, and more.

How to Apply:

Click ‘APPLY’ to submit your resume and cover letter. Applications will be reviewed as received. Don’t wait—apply today!

Note: Only shortlisted candidates will be contacted. No agencies please!

About us

Fitness Cartel aims to be the best in the industry, with plans to open 60 clubs by 2029. We offer diverse services, including Pilates, weight zones, cardio zones, and family-friendly amenities. Join us and be part of our growing community.