Customer Service Manager (m / w / x) Italien

CONTAINEX Container-Handelsgesellschaft m.b.H.; Lecce; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading European container trading company is seeking a Customer Service Management professional to assist clients in Italy. The role focuses on handling inquiries, coordinating customer support, and managing administrative tasks. Candidates should be fluent in Italian and possess at least a B1 level in German. Competitive salary and opportunities for career growth are offered in a respectful working environment.

Servizi

Modern working environment

Flexible hours

Staff restaurant and subsidized lunches

Language courses

Career growth opportunities

Competenze

• Completed school education with a general qualification for university entrance.
• Fluent Italian and at least B1 level in German.
• Composed personality with attention to detail.

Mansioni

• Handle initial inquiries and assist customers with their first steps.
• Understand customer needs and coordinate between departments.
• Manage administrative tasks and support sales managers.

Conoscenze

Customer relationship management

Fluent in Italian

German (at least B1)

Organizational skills

Formazione

General qualification for university entrance

Descrizione del lavoro

Customer Service Management (m / f / x) Italy

CONTAINEX is a company of the WALTER GROUP and a market leader in Europe in the trade of containers and mobile space solutions. We serve customers from industry, trade, commerce, and local authorities by providing "space at once"—mobile space solutions with containers. Our production takes place in several European factories. Established in 1981, this Austrian family company combines traditional values with modern management and a spirit of expansion.

Responsibilities:

1. New customer contact: You will handle initial inquiries and assist our customers with their first steps, passing on the knowledge gained to the sales team for further support.
2. Customer support: You will understand the needs and requirements of our customers and coordinate between key accounts, sales management, and the engineering department.
3. Administration: You will manage administrative tasks, process offers, and support sales managers in customer relations.

Your profile:

1. Qualifications: You have completed your school education with a general qualification for university entrance and possess commercial and organizational skills.
2. Languages: You speak Italian fluently and have at least B1 level proficiency in German (our company language).
3. Personality: You stay composed in various situations, have a keen eye for details, and communicate effectively. Your friendly and approachable manner will help you integrate quickly into the team.

Your perspectives:

1. Trainee programme: On-the-job training complemented by courses and workshops, with opportunities for participation in discussions, co-working, and co-decisions, supervised by professionals.
2. Safety: Your workplace is secure, and your future is more predictable thanks to the financial stability of our private company.
3. Appreciation: Enjoy a modern, respectful working environment with options for remote work and flexible hours, along with social benefits such as staff restaurant, subsidized lunches, in-house pub/lounge, free parking, sports facilities, staff events, and language courses.
4. Career growth: We promote from within for leadership roles.

The minimum salary for this position is €42,800 gross annually, depending on qualifications and experience. This salary includes 14 monthly payments and a guaranteed bonus. After completing the trainee programme, a performance-based bonus is also offered.

We warmly welcome applicants regardless of origin, disability, gender, or orientation.

Your place of work will be in Kufstein / Tyrol. We are happy to assist you in finding accommodation.

Join us in shaping the future of the WALTER GROUP and apply online!

Application Process:

We guide you step by step through the application process. You can review and modify your data before submitting.

Questions or Personal Consultation:

Excellent opportunities await at the WALTER GROUP. If you have an educational background in economics, linguistics, or technical fields, you can join our business directly. No industry experience is necessary, as our "Train the Winner" trainee programme provides comprehensive training in theory and practice, supported by your own coach. As the company grows steadily, new career opportunities continually emerge.

While professional experience or industry knowledge are not mandatory for entry, relevant experience can be advantageous, especially in IT, Legal, or Sales departments, where attractive career paths are available.

We do not offer traditional apprenticeships such as freight forwarding manager or office clerk.

Each job posting includes a link to the online application form. Please complete it and upload your documents. You will receive an immediate confirmation email. It typically takes up to 14 days to hear back about your application. If successful, the next steps are:

1. Initial interview via phone or Skype.
2. Face-to-face interview with a recruiter.
3. Potential second interview with a department head for specific roles.

We will inform you of the final decision via email or phone. Our HR manager is available to answer any questions about your application status in the meantime.

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