Customer Service Manager - Inglese fluente

Concentrix; Pavia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join Concentrix as a French Team Leader in Pavia! You will lead a dedicated team, ensuring exceptional customer service and achieving performance metrics. This temporary role requires fluency in Italian and strong command of French and English, along with leadership skills. Access to online courses for continuous learning will be provided.

Servizi

Access to online courses at Concentrix University

Competenze

• Fluent in Italian, solid command of French (C1 or above) and English (B1).
• Experience in a leadership role in a customer service environment.
• Ability to monitor and evaluate contact methods effectively.

Mansioni

• Oversee daily operations of the call center and guide team performance.
• Motivate and coach team members to achieve excellence.
• Ensure performance metrics are met while maintaining quality standards.

Conoscenze

Leadership

Customer Service

Detail-Oriented

Descrizione del lavoro

Do you have a knack for leadership and a passion for delivering outstanding customer service? If you're fluent in Italian and have a solid command of French (C1 or above) and English (B1), we want you to join our dynamic team in Italy! This is a Temporary role.

Be a Gamechanger :

Lead a talented team of call center associates, guiding them to achieve excellence every day.

About the Role :

As a French Team Leader, you'll oversee the daily operations of our call center, ensuring that performance metrics are met through motivation, coaching, and accountability. Your efforts will directly contribute to maintaining our high standards of quality and customer satisfaction.

Detail-Oriented :

Your keen eye for detail will help ensure effective monitoring and evaluation of contact methods.

Flexible Worker :

Open to working rotating hours and days.

Continuous Learning :

Access to Concentrix University’s online courses to keep your skills sharp and updated.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, or disability.