Customer Service Manager - Inglese fluente

Concentrix; Cascina Vignazza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in Italy seeks a passionate French Team Leader for their call center operations. This role involves overseeing a team to ensure quality customer service while engaging in continuous team development and operational excellence. If you have strong leadership skills and language proficiency in Italian and French, we encourage you to apply.

Servizi

Access to Concentrix University online courses

Flexible working hours

Competenze

• Fluency in Italian, French (C1), and English (B1) required.
• Proven leadership skills in managing a team.
• Ability to evaluate performance and maintain quality standards.

Mansioni

• Oversee daily operations of the call center.
• Guide and motivate call center associates.
• Ensure performance metrics are met and maintained.

Conoscenze

Leadership

Customer Service

Detail Orientation

Descrizione del lavoro

Do you have a knack for leadership and a passion for delivering outstanding customer service? If you're fluent in Italian and have a solid command of French (C1 or above) and English (B1), we want you to join our dynamic team in Italy! This is a Temporary role .

Be a Gamechanger :

Lead a talented team of call center associates, guiding them to achieve excellence every day.

About the Role :

As a French Team Leader, you'll oversee the daily operations of our call center, ensuring that performance metrics are met through motivation, coaching, and accountability. Your efforts will directly contribute to maintaining our high standards of quality and customer satisfaction.

Detail-Oriented :

Your keen eye for detail will help ensure effective monitoring and evaluation of contact methods.

Flexible Worker :

Open to working rotating hours and days.

Access to Concentrix University’s online courses to keep your skills sharp and updated.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, or disability.

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Customer Service • Lombardia, Pavia, Italia