Customer Service Leader-5112

MAPCO Express; Piemonte; In loco; USD 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading convenience store chain is seeking a Customer Service Leader in Piemonte. The role requires strong customer service skills and the ability to manage store operations effectively. Responsibilities include meeting quality standards and training staff. Candidates should have customer service experience and effective time management skills. This full-time position offers a dynamic work environment with opportunities for growth.

Competenze

• Customer service experience desired.
• Ability to perform multiple tasks at one time.
• Read, understand, and speak English at an eighth grade level.

Mansioni

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Assist the store manager in hiring and developing others.

Conoscenze

Customer service experience

Time management

Ability to perform multiple tasks

Basic math skills

Basic computer and point-of-sale skills

Formazione

Eighth grade English proficiency

Descrizione del lavoro

Join to apply for the Customer Service Leader-5112 role at MAPCO Express

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Leader-5112 role at MAPCO Express

The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO and its subsidiaries also operate a fuel logistics business comprised of more than 100 tankers and a fuel wholesale and fleet group serving over 125 accounts. Since November of 2016, the organization has been owned by COPEC, a South American-based retail company.

Customer Service Leader Opportunity

Position Responsibilities

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Adhere to all laws and regulations regarding the sale of any government regulated products and services.
• Obey company and health department safety guidelines for food preparation.
• Detail cleaning of store interior and exterior according to company standards.
• Stock and rotate products including coolers and / or freezers.
• Complete training activities and pass minimum job performance standards.
• Follow company general rules of conduct and code of ethics.
• Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
• Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
• Other duties as assigned.

Core Competencies

Time Management

Value time and use your time effectively and efficiently.

Concentrate your efforts on the more important priorities and can attend to a broader range of activities.

Get more done in less time than others.

Action Oriented

Enjoy working hard and seize more opportunities than others.

Not fearful of acting with a minimum of planning.

Customer Focus

Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.

Get first-hand customer information and use it for improvements in products and services.

Determination

Pursue everything with energy, drive, and a need to finish.

Seldom give up before finishing, especially in the face of resistance or setbacks.

Essential Functions

Standing / Walking 50%

Lifting up to 40 pounds 10%

Bending 10%

Sitting 10%

Squatting / Stooping 5%

Climbing 5%

Reaching 10%

Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.

Travel Requirements- 0 overnight stays per year

Handle Hazardous Materials- 5%

Educational Qualifications And Experience

Customer service experience desired

Ability to perform multiple tasks at one time

Read, understand, and speak English at an eighth grade level

Comprehend and perform basic math skills

Understand, comprehend, and perform basic computer and point-of-sale skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer / Disabled / Veterans.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Retail

Referrals increase your chances of interviewing at MAPCO Express by 2x

Get notified about new Service Supervisor jobs in Piedmont, AL .

Jacksonville, AL $28,736.00-$32,000.00 1 month ago

Machine and Automation Equipment Maintenance Supervisor

Tyler Union- Preventive Maintenance (PM) Reliability Supervisor

Temporary Financial Aid Call Center Assistant

CLASS A CDL DRIVER (SHUTTLE) CEDARTOWN, GA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr