Customer Service Leader

beBeeLeadership; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Team Lead for its customer service team in Milan. The role involves overseeing daily operations, coaching team members to achieve their full potential, and ensuring high standards of customer service. Candidates should possess strong leadership skills and be fluent in German and Italian.

Servizi

Wellness programs

Access to online courses

Competenze

• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent verbal and written communication skills.
• Proficient in both German and Italian languages.

Mansioni

• Lead a talented team of call center associates.
• Oversee daily operations and ensure performance metrics are met.
• Coach and develop team members.

Conoscenze

Leadership

Communication

Multitasking

Italian

German

Descrizione del lavoro

As a Team Lead, you will oversee the daily operations of our customer service team, ensuring that performance metrics are met through motivation, coaching, and accountability. Your efforts will directly contribute to maintaining our high standards of quality and customer satisfaction.

Key Responsibilities :

• Lead a talented team of call center associates, guiding them to achieve excellence every day.
• Oversee the daily operations of the customer service team, ensuring that performance metrics are met.
• Coach and develop team members to reach their full potential.
• Motivate team members to deliver outstanding customer service and meet performance goals.
• Monitor and evaluate contact methods to ensure effective monitoring and evaluation.

Requirements :

• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Proficient in both German and Italian languages.
• Flexible worker open to working rotating hours and days.

What We Offer :

• Comprehensive Benefits : Wellness programs and more.
• Continuous Learning : Access to online courses to keep your skills sharp and updated.
• Contract Information : 6 months with possibility of extension.

We're an Equal-Opportunity Employer :

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression.