CUSTOMER SERVICE INBOUND - AREA TELECOMUNICAZIONI

JR Italy; Latina; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

An established industry player in the customer care sector is seeking dedicated individuals for their inbound customer service team. This role offers a dynamic work environment where you will assist both residential and business clients with their inquiries and issues. Ideal candidates will have experience in customer service, strong computer skills, and a proactive attitude. With a part-time schedule and the possibility of permanent employment, this position is perfect for those looking to grow in a supportive and engaging atmosphere. Join a team that values teamwork and problem-solving skills, and make a difference in customer experiences!

Servizi

Direct employment contract

Possibility of permanent hiring

Rotating days off

Competenze

• Experience in a contact center environment is preferred.
• Proactivity and willingness to use IT applications are essential.

Mansioni

• Provide telephone, email, and chat support to customers.
• Handle administrative tasks related to payments and invoices.
• Resolve client issues and manage service requests.

Conoscenze

Customer Service Experience

Problem-Solving Skills

Interpersonal Skills

Computer Skills

Teamwork Attitude

Strumenti

Office Applications

Descrizione del lavoro

CUSTOMER SERVICE INBOUND - AREA TELECOMUNICAZIONI, Latina

Client:

Synergie

Location:

Latina, Italy

Job Category:

Other

EU work permit required:

Yes

Job Reference:

323117985327742976033711

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

CUSTOMER SERVICE INBOUND - AREA TELECOMUNICAZIONI

Company Description

Synergie Italia Spa, an employment agency, branch in Rome Appia, is seeking for a leading company in the contact center/customer care sector.

Position

The selected candidates will join a dynamic and stimulating environment with over thirty years of experience in customer care. They will handle a major project in the TELCO area, providing telephone assistance to residential and business clients.

Specific responsibilities include:

• Providing telephone, email, and chat support to residential and business customers;
• Administrative assistance related to payments, overdue bills, and invoices;
• Payment verification and invoice checks;
• Managing service suspensions and reactivation requests;
• Following up with clients for support on activation, payment, billing, or overdue issues;
• Resolving administrative problems;
• General back-office activities and document control;
• Providing telephone consultancy for information requests or problem resolution in the sector.

Requirements

The ideal candidates possess:

• Previous experience in a contact center environment;
• Experience in inbound customer service projects is preferred;
• Good computer skills and familiarity with Office applications;
• Willingness to use IT applications;
• Availability for part-time work on rotating shifts;
• Immediate availability for employment.

Applicants without prior customer care experience but with excellent PC and software skills are also encouraged to apply. The profile is completed by proactivity, problem-solving skills, interpersonal skills, and teamwork attitude.

Additional Information

We offer:

• Direct employment contract lasting 6 months with the possibility of permanent hiring;
• Level 2 CCNL Telecomunicazioni;
• Part-time schedule: 30 hours/week on shifts from Monday to Saturday, between 9:00 and 21:00, with two weekly days off on a rotating basis;
• Work location: Rome, Villa Pamphili area.

The offer is addressed to candidates in compliance with Legislative Decree 198/2006 and Legislative Decrees 215/2003 and 216/2003. Interested applicants should read the privacy policy under articles 13 and 14 of EU Regulation 2016/679. Applications must be submitted via the 'Apply now' button; external websites or sharing bank/payment details are not advised.