Customer Service Front Office Manager

ENGINEERINGUK; Sesto San Giovanni; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading service provider in Sesto San Giovanni is looking for a Customer Service Front Office Manager to lead a medium-sized team. The role requires over 5 years of experience in team management and a strong focus on customer satisfaction. You will ensure operational efficiency and continuous improvement while fostering a positive team culture. This position offers a hybrid working pattern.

Competenze

• 5+ years' experience in team management, ideally in Customer Service.
• Fluent in English.
• Familiarity with KPIs and process optimization.

Mansioni

• Lead daily operations and support your team in delivering excellent service.
• Set and monitor team goals.
• Handle complex customer issues and maintain strong relationships.

Conoscenze

Team management

Customer focus

Problem-solving

Analytical mindset

Strumenti

MS Office (Excel)

Descrizione del lavoro

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View more categories View less categories Sector Supply Chain and Procurement Role Assistant Contract Type Permanent Hours Full Time

Customer Service Front Office Manager

In this role, you will coordinate and support a medium-sized team to deliver outstanding customer service. You'll help foster a collaborative and customer-focused culture, ensuring our Front Office provides consistent, high-quality support in line with our company standards and values.

Key Responsibilities

• Lead daily operations and support your team in delivering excellent service
  
• Set and monitor team goals (daily, weekly, monthly)
  
• Collaborate with the UK Centre of Expertise on service KPIs
  
• Plan team workloads and optimize use of tools and tech
  
• Prioritize tasks and ensure resources are aligned to business needs
  
• Foster engagement and support team development through coaching
  
• Handle complex customer issues and maintain strong relationships
  
• Ensure SLA and KPI compliance through best practices
  
• Review and improve internal processes with a continuous improvement mindset
  

How I make a difference in this role

The Customer Front Office Manager drives a high-performing and motivated team, ensuring excellent service delivery and strong customer relationships. By aligning operations with business goals and fostering continuous improvement, they contribute to a measurable and lasting impact.

What We're Looking For

• 5+ years' experience in team management, ideally in Customer Service
  
• Strong leadership, customer focus, and problem-solving skills
  
• Fluent in English; confident with MS Office (especially Excel)
  
• Familiar with KPIs, process optimization, and project coordination
  
• Analytical mindset and experience in B2B or international environments
  

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 800,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond!

Location:Sesto San Giovanni (MI) - Hybrid working pattern

Company

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