Customer Service / Export Specialist

Sun Chemical Corporation; Concorezzo; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer is seeking a skilled candidate for a customer service and export management role in Concorezzo, Italy. The ideal applicant should have experience in customer service, good communication skills in English and Italian, and familiarity with SAP ERP. Join a dynamic team focused on excellence and customer satisfaction. The position requires strong problem-solving skills and teamwork.

Competenze

• Experience in customer service and export in a manufacturing company.
• Good knowledge of SAP ERP system.
• Familiarity with IT tools such as MS Office.

Mansioni

• Process customer offers and manage the order process.
• Issue pro forma invoices and manage export procedures.
• Maintain relationships with banks and shippers.

Conoscenze

Customer service experience

Good communication skills in English and Italian

Problem-solving attitude

Teamwork skills

Strumenti

SAP ERP system

MS Office

Descrizione del lavoro

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

• YOUR RESPONSIBILITIES
• Process the offers requested by customers indicating quantity, type of product, price, product coding, etc. and takes care of the evolution of the offer
• Manage the entire order process and in case of need or request from the customer, issues pro forma invoices, offers and / or order confirmation
• Manage operations relating to letters of credit in compliance with company procedures
• Enter the order into the computer system accompanying it with all the required information
• Check with the competent functions that the requested product is available, indicates the delivery times and priorities to be followed or starts the operational procedure with the production department., subsequently issues the final invoice
• Gather all documents necessary for export operations according to internal company procedures in compliance with laws, regulations and provisions relating to foreign trade
• Prepare the export procedure by collecting correspondence, instructions to shippers and any other document for the successful completion of the procedure itself in compliance with tax regulations
• Maintain relationships with banks regarding international procedures relating to forms of payment
• Manage the issuing of credit / debit notes for returned goods or any price differences and verifies the attached documentation and authorization notes
• Maintain relationships with shippers, checks invoices and takes care of the related accounting registration
• Produce the documentation for carrying out export customs operations
• YOUR PROFILE
• Experience in customer service and export in a manufacturing company
• Good communication skills in English and Italian
• Familiarity with IT tools such as MS Office
• Good knowledge of SAP ERP system
• Strong attitude for problem solving and team working skills
• EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.